Tru Woods
Richmond,VA
Summary
Dedicated professional with a strong background in hospitality, focusing on team collaboration and exceptional communication. Successfully managed service for high volumes of guests while maintaining accuracy and delivering prompt resolutions to inquiries and conflicts.
Overview
2
2
years of professional experience
Work History
Server
Fitzgeralds Irish Pub and Sports Bar
Tappahannock, VA
05.2025 - 01.2026
- Adapted quickly to high-pressure situations, prioritizing tasks effectively while managing multiple customers simultaneously.
- Addressed all requests and or issues calmly and as quickly as possible, providing the best results to each guests.
- Worked quickly and efficiently with the POS systems, adjusting to each change in order or request from each guest.
- Coordinated service for 40+ guests simultaneously in a high-volume environment, ensuring 100% accuracy in information relay and processing
- Utilized de-escalation techniques to resolve high-stress guest conflicts, maintaining a professional demeanor and ensuring a safe, positive environment
Head Hostess
Sports Page Bar and Grille Goochland
Goochland, VA
03.2025 - 05.2025
- Managed reservation system to streamline guest flow during peak hours,.
- Handled guest inquiries and complaints with professionalism and prompt resolution.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival,.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed communication between front-of-house and back-of-house staff for smooth service during peak hours.
Rink Guard, Front Desk
SkateNation Plus
Short Pump, VA
11.2023 - 04.2025
- Enforced safety protocols to ensure a secure skating environment for all patrons, making sure each customer was safe on the ice, especially during peak hours in which we would see upwards of 100 people skating.
- Handled medical emergencies on the ice with precision and urgency, ensuring the guest was kept safe and calm during the encounter.
- Trained new rink guards on operational procedures and emergency response techniques.
- Managed conflict resolution among rink patrons, promoting a harmonious recreational atmosphere.
- Championed proactive approaches towards risk mitigation within the facility by actively engaging in collaborative discussions with fellow staff members.
- Maintained accurate records of daily rink activity logs and incident reports for administrative review purposes.
Education
Some College (No Degree) - Criminal Justice
Longwood University
Farmville, VA05-2029
Skills
- I work well in high volume and high stress environments
- I am able to manage time efficiently and with the best outcomes for both team members, guests, and myself
- I work quickly with computer systems and am able to adapt to new systems with urgency, as I have worked with many different POS systems over the years
- I work well with a team, and have great communication skills to be able to connect multiple ideas and needs efficiently
- I work quickly with minimal mistakes, I like to ensure that things are done with both precision and care
- Staying calm and clear with instructions in a high stress scenario is something I have become well versed at
Timeline
Server
Fitzgeralds Irish Pub and Sports Bar
05.2025 - 01.2026
Head Hostess
Sports Page Bar and Grille Goochland
03.2025 - 05.2025
Rink Guard, Front Desk
SkateNation Plus
11.2023 - 04.2025
Some College (No Degree) - Criminal Justice
Longwood University