Tsion D'Akale
Arlington
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
27
27
years of professional experience
1
1
Certification
Work History
MHT
Inova Health
Fairfax, VA
07.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Beauty Consultant / Sales Consultant / Skincare Specialist
Sephora
Washington, DC
09.2022 - 03.2023
- Talked to customers and recommended best products for them.
- Provided advice on how to use and apply products.
- Met sales targets.
- Kept up to date with new product ranges.
- Monitored stock levels and re-order items.
- Kept customer and product records.
- Handled cash and card payments.
Beauty Advisor
Macy’s
Ballston / Pentagon City, VA
04.2008 - 06.2019
- Worked with brands such as Chanel, Christian Dior, Bobbi Brown, Lancôme, Clarins, Estee Lauder, and other small brands.
- Provided services in various departments such as the Cosmetics Department, Fragrances Department, Accessories Department, Home Department, Jewelry Department, Handbags Department, Shoe Department.
- Responsible for handling customer complaints.
- Managed 60 phone calls and responded to over 40 emails daily.
- Inputted customer data into the database for marketing purposes.
- Facilitated translation services for non-English speaking callers.
- Attended meetings and trainings to maintain up-to-date knowledge of programs and systems.
- Placed online orders for customers.
- Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
- Assisted clients in selecting products, ensuring alignment with individual needs and preferences.
- Maintained up-to-date knowledge of beauty trends and new product launches for informed recommendations.
- Trained junior staff on product knowledge and customer service best practices to improve team performance.
- Developed promotional displays to showcase featured products, driving customer engagement and sales.
Accessories Cashier / Customer Service Agent
Macy’s / Nordstroms
San Francisco, CA
01.1999 - 01.2000
- Provided customer service for the Accessories Department.
- Managed the phone lines and email inbox.
- Placed online orders for customers.
- Attended various meetings and trainings.
Education
Associate of Science in General Science -
Laney College
Oakland, California01-2006
Bachelor of Arts - Liberal Arts, African Studies
University of California at Davis
Davis, California01-1998
Skills
- Customer Service
- Verbal Communication
- Written Communication
- Interpersonal Relations
- Administrative Skills
- Time Management
- Organizational Skills
- Detail-Oriented
- Extensive knowledge in various cosmetic/skincare products
- Microsoft Office Suite
- Oracle
- Kronos
- Typing Speed: 50 WPM
Certification
- Certificate of Microsoft Office 365 - 2017
- CPR/AED/FIRST AID/BLS - 2023
LANGUAGES
Amharic: Fluent
French: Intermediate
English: Fluent
Timeline
MHT
Inova Health
07.2025 - Current
Beauty Consultant / Sales Consultant / Skincare Specialist
Sephora
09.2022 - 03.2023
Beauty Advisor
Macy’s
04.2008 - 06.2019
Accessories Cashier / Customer Service Agent
Macy’s / Nordstroms
01.1999 - 01.2000
Bachelor of Arts - Liberal Arts, African Studies
University of California at Davis
Associate of Science in General Science -
Laney College