Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tuwan Riffkan

Leesburg

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

23
23
years of professional experience

Work History

Commercial HVAC manager

CroppMetcalfe Services
Fairfax
03.2022 - Current
  • Oversaw daily operations to ensure team efficiency and productivity.
  • Trained staff on company policies and operational procedures.
  • Developed schedules to optimize resource allocation and workflow.
  • Coordinated team meetings to discuss performance and address concerns.
  • Monitored compliance with safety protocols and regulatory standards.
  • Fostered a positive team environment through effective communication and support.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Conducted performance reviews for team members.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented quality control measures to uphold company standards.
  • Directed recruitment, hiring, and training of new staff members.

Commercial HVAC Service supervisor

CroppMetcalfe services
Fairfax
01.2016 - 02.2022
  • Supervised daily operations and ensured compliance with safety protocols.
  • Trained new employees on service procedures and customer interaction techniques.
  • Coordinated team schedules to optimize service coverage and efficiency.
  • Resolved customer complaints by providing effective solutions and support.
  • Collaborated with management to develop training programs for team development.
  • Supervised team of employees and delegated duties and responsibilities to each member.
  • Built strong relationships with customers through effective communication skills.
  • Monitored daily performance of team members to ensure compliance with company standards.
  • Performed regular inspections of work areas to identify potential safety hazards.
  • Identified training needs among staff members and provided appropriate coaching sessions.
  • Addressed areas that needed improvement and observed team's performance.
  • Delivered exceptional customer service and handled inquiries and complaints.
  • Assigned, trained and managed service staff to ensure quality customer service.
  • Developed and implemented departmental policies and procedures for efficient operations.
  • Established clear expectations for employees in terms of job duties and responsibilities.
  • Recruited, interviewed, hired, evaluated, promoted, disciplined and terminated employees as needed.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Guided employees in handling difficult or complex problems.

Commercial HVAC programmer

CroppMetcalfe Services
Fairfax
01.2013 - 12.2015
  • Maintained and repaired control systems to ensure optimal functionality.
  • Troubleshot electrical issues in machinery to minimize downtime.
  • Collaborated with team members to implement safety protocols in operations.
  • Supported training sessions for new technicians on equipment operation.
  • Collaborated with engineering teams to develop innovative solutions for complex problems.
  • Provided feedback on product design flaws or opportunities for improvement based on field experience.
  • Programmed, troubleshot, and configured HVAC controls systems accurately for projects.
  • Installed new control systems as needed.
  • Investigated root causes of failures in order to prevent future occurrences.
  • Presented on-site training of system operations, maintenance, programming, and functionality to end-users.
  • Provided technical support to customers regarding their installed controls systems and related products.
  • Assisted with commissioning activities at customer sites including start-up, testing and validation of equipment.
  • Generated reports detailing results from tests conducted on controls system components.
  • Trained and guided new technicians according to company standards and procedures.
  • Designed, controlled and installed HVAC systems and products.
  • Assisted in installing new control systems for upgraded equipment.

Commercial HVAC senior technician/ programmer

Northstar Heating and Cooling
Lorton
04.2005 - 12.2012
  • Diagnosed and repaired complex technical issues across various systems.
  • Conducted routine maintenance on machinery to ensure optimal performance.
  • Collaborated with cross-functional teams to implement process improvements.
  • Mentored junior technicians in best practices and safety procedures.
  • Utilized diagnostic tools to identify problems and recommend solutions.
  • Repaired, replaced, or upgraded defective parts using a variety of tools and test instruments.
  • Installed and maintained control systems and other technical components to complete equipment installations.
  • Trained junior technicians in basic troubleshooting techniques and best practices for repairing equipment.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Residential HVAC installer/Field Service Technician

B&B Heating And Air
Fairfax
06.2002 - 04.2005
  • Installed HVAC systems in residential and commercial buildings efficiently.
  • Conducted routine maintenance on heating and cooling equipment regularly.
  • Diagnosed and repaired HVAC issues to ensure optimal performance.
  • Collaborated with team members to complete installation projects on schedule.
  • Educated clients on HVAC system usage and maintenance best practices.
  • Utilized hand tools and power tools for precise installations and repairs.
  • Followed safety protocols while working in diverse environments consistently.
  • Utilized hand tools such as wrenches, screwdrivers, drills, saws, as well as power tools like pipe cutters and benders when performing tasks related to HVAC installations.
  • Performed installation of residential and commercial HVAC systems, including air conditioning units, furnaces, heat pumps, air handlers, and ductwork.
  • Installed condensate lines, gas piping, venting systems for water heating appliances, exhaust fans.
  • Cleaned up job site upon completion of work to ensure a safe environment for customers.
  • Assisted in the fabrication of sheet metal ducts for ventilation systems.
  • Wired both line and low voltage to heating and cooling equipment.
  • Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
  • Troubleshot HVAC system issues using appropriate tools and test equipment.
  • Pulled electrical wiring for new installations or repairs to existing HVAC systems.
  • Serviced units to residential and commercial heating and air conditioning customers.
  • Attended employee meetings and training to learn about new techniques, trends and technologies.
  • Followed manufacturer's specifications for installation and repair procedures.
  • Conducted brazing, threading pipe and tasks to complete service calls.
  • Repaired or replaced defective parts as necessary during service calls.
  • Communicated regularly with supervisor regarding progress on projects and any challenges encountered during the course of work.
  • Attended training sessions related to new products or techniques in order to stay current in industry standards.

Education

Some College (No Degree) - Mathematics

St Anthony’s College
Srilanka
01-2000

Skills

  • Employee coaching and mentoring
  • Complex Problem-solving
  • Relationship building
  • Disciplinary techniques
  • Staff training and development
  • Financial management
  • Sales management
  • Staff management
  • Business development
  • Operations management
  • Negotiation
  • Revenue management

Timeline

Commercial HVAC manager

CroppMetcalfe Services
03.2022 - Current

Commercial HVAC Service supervisor

CroppMetcalfe services
01.2016 - 02.2022

Commercial HVAC programmer

CroppMetcalfe Services
01.2013 - 12.2015

Commercial HVAC senior technician/ programmer

Northstar Heating and Cooling
04.2005 - 12.2012

Residential HVAC installer/Field Service Technician

B&B Heating And Air
06.2002 - 04.2005

Some College (No Degree) - Mathematics

St Anthony’s College

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Tuwan Riffkan