Twalla Greene

Oversaw all personnel related tasks and performed other clerical/administrative work in support of the organization. Served as the primary point of contact and assistance for a variety of programs such as the Voluntary Leave Transfer Program, Injury Compensation Program, Civilian Recognition Program, Family and Medical Leave Program, Military Leave Program, Performance Management and Incentive Awards Program, and Drug Demand Reduction Program. Assisted employees and the Air Force Personnel Center Headquarters to facilitate and process retirement applications. Assisted employees and supervisors with pursuing disciplinary actions, grievances, appeals, complaints, and drug testing. Assisted management with Agency and Union contract negotiations. Established, maintained, purged official office files, employee personnel files, and records according to the Air Force records management (RM) program. Maintained an active secret security clearance handling highly sensitive and classified records. Pulled and maintained daily reports using data retrieved from Business Objects (BO). Input data entry and information in computer software programs such as Microsoft Office Suite, Defense Civilian Personnel Database (DCPDS) and various other databases. Used Microsoft office automation software to create letters, reports, graphs, and spreadsheets. Reviewed grammar, spelling, capitalization, and format to accurately prepare reports and correspondence according to the Air Force Tongue and Quill. Performed duties such as filing, copying, faxing, and scanning. Retrieved, reviewed, and processed all incoming and outgoing mail. Maintained proper levels in office supplies, which required checking inventory weekly, anticipated needed supplies, placed and expedited orders for supplies. Answered incoming calls on a multi-line phone system, transferred incoming calls to the appropriate department, and greeted visitors. Accurately collected sensitive personnel information to process actions in a timely manner and demonstrated the ability to set priorities and manage varying workloads. Assisted management to correct/update position information according to the position description. Assisted with classification process by building position information, reviewing classification duties and standards. Assisted with the pre-employment requirements to ensure all documents were completed and submitted prior to arrival. Answered applicant questions regarding applying for job vacancies. Assisted with pre-employment checks in accordance with established procedures. Demonstrated effective use of office equipment with knowledge of various computer software programs, tools, and techniques to support office operations and produce a variety of documents such as letters, PowerPoint, reports, excel spreadsheets, databases, and graphs. Completed task, organized work, and met deadlines. Maintained proper levels in office supplies, which required checking inventory weekly, anticipated needed supplies, placed and expedited orders for supplies. Possessed great customer service skills and displayed the ability to troubleshoot and resolve problems promptly. Demonstrated the ability to work independently or in a largely diverse team setting to accomplish the Air Force mission. Provided excellent customer service to our members. Demonstrated the ability to uphold the highest standards in a professional environment and to maintain effective oral and written communication while displaying interpersonal skills while on the job. Received 2 Civilian Time Off Awards and 1 Civilian of the Quarter Award for superior work performance.

Assisted the Unit Commander in the performance of secretary and administrative functions associated with the supervision of military and civilian employees, which consisted of Flight Nurses and Medical Technicians. Greeted and assisted employees, visitors, and distinguished guests upon arrival promoting a welcoming environment. Managed administrative support programs such as Government Travel Card (GTC), Defense Travel System (DTS), Drug Demand Reduction (DDR), Weighted Airman Promotion System (WAPS), Unit Fitness Program Monitor (UFPM), Military Personnel Data Systems (MilPDS), Unfavorable Information File (UIF), Report of Survey (ROS), Records Custodian (RC), and Sponsorship Training. Served as the resident subject matter expert for all mandated programs, while ensuring unit program compliance with regulations, laws, policies, and squadron commander directives. Established, maintained, purged official office files, employee personnel files, and records according to the Air Force records management (RM) program. Reviewed grammar, spelling, punctuation, capitalization, and format to accurately prepare memorandums, and correspondence according to the Air Force Tongue and Quill. Used Microsoft office automation software to create letters, reports, graphs, and spreadsheets. Performed duties such as filing, copying, faxing, and scanning. Retrieved, reviewed, and processed all incoming and outgoing mail. Maintained proper levels in office supplies, which required checking inventory weekly, anticipated needed supplies, placed and expedited orders for supplies. Compiled, tracked, and analyzed program data and information to recommend improvements for program effectiveness. Oversaw all personnel related tasks and performed other clerical and administrative work in support of the organization to ensure effective and efficient operation of the squadron. Regularly updated and maintained the commander's calendar, scheduled appointments, and updated staff slides for weekly meetings. Answered incoming calls on a multi-line phone system and transferred incoming calls to the appropriate department. Demonstrated the ability to work independently and in a largely diverse team setting to accomplish the Air Force mission. Directly contributed to our organization winning several “Best Patient Safety Program” awards throughout the Pacific. Successfully recouped over $87k in military funds exceeding Air Force standards and supported the evacuation of over 1,048 patients. Maintained an active security clearance handling highly sensitive records and information. Received an Air Force Civilian Achievement Medal, 4 quarterly awards, and 2 annual awards for my distinguished performance, technical expertise, and implementing program improvements garnering a highly effective rating for my organization's yearly inspection.

Provided expert front-line comprehensive HR assistance to employees and answered inquiries from customers. Answered incoming calls on a multi-line phone system, transferred incoming calls to the appropriate department. Reviewed and processed a full range of automated personnel actions for permanent and temporary employees. Processed hire actions, terminations, reinstatement, promotions, separations, unit transfers, retirement, and reassignment actions. Assisted staff, employees, field supervisors, and managers with routine HR related questions. Served as the first point of contact for employees and supervisors. Directly assisted other departments such as Benefits, Payroll, Classification, and Staffing to resolve all HR related issues. Assisted Staffing department with high volume employee onboarding requirements, creating offer letters and new hire packets during the peak hiring season. Reviewed grammar, spelling, punctuation, capitalization, and format to accurately prepare letters and correspondence. Managed, organized, and updated files, employee records, charts, and daily reports. Performed duties such as filing, faxing, copying, and scanning documents. Sorted, reviewed, and routed incoming mail to the correct department. Demonstrated the ability to work independently and in a largely diverse team setting to accomplish the organization's mission.

Served as the primary point of contact to the squadron commander for all administrative support programs such as in/out processing, Periodic Health Assessment (PHA) program, Unit Fitness Program Monitor (UFPM), Drug Demand Reduction (DDR), Personnel Leave program, and the Weight Management program. Ensured unit program compliance with regulations, policies, law, and squadron commander directives. Performed clerical and administrative work in support of the office and organization. Reviewed correspondence for proper grammar, spelling, punctuation, capitalization, and format. Developed, managed, organized, and updated files and employee records. Used office automation software to create graphs, slides, charts, spreadsheets, and reports. Performed duties such as filing, faxing, copying, and scanning documents. Answered incoming calls on a multi-line phone system and transferred incoming calls to the appropriate office. Greeted customers and distinguished guests upon arrival. Retrieved and reviewed incoming and outgoing mail for all departments assigned to the organization.