Twana Scott
Abingdon
Summary
Reliable with hands-on experience in day to day computer skills, vending, stocking, maintenance and cash handling. Strengths include strong customer service skills, problem-solving abilities, and knowledge of inventory management .Previous roles highlighted the ability to organize work while ensuring smooth customer care.
Overview
25
25
years of professional experience
Work History
Vending Attendant
Silver Coach Vending
Bristol
09.2023 - 01.2026
- Restocked machines with snacks and beverages according to demand.
- Loaded carts with merchandise from storage areas to replenish stock in the vending machines.
- Maintained cleanliness of vending machines and surrounding areas.
- Pulled commentary orders
- Delivered & distributed commentary to prisons and jails.
Teller
Tru Point Bank
Abingdon
01.2019 - 10.2022
- Processed customer transactions with accuracy and efficiency.
- Assisted customers with account inquiries and transaction needs.
- Maintained cash drawer integrity through diligent balancing procedures.
- Resolved customer issues promptly to ensure a positive banking experience.
- Answered customer inquiries regarding bank products and services.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Head Cashier
Lowes Home Improvment
Bristol
03.2014 - 10.2018
- Managed daily cash operations and ensured accurate register balances.
- Supervised cashier team, providing training and support for customer service excellence.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Coordinated cash drawer assignments and monitored performance across shifts.
- Assisted with inventory management by tracking merchandise sales at the register.
- Maintained a clean and organized checkout area for optimal customer experience.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Customer Service Representative
United Southeast Federal Credit Union
Bristol
09.2000 - 10.2011
- Assisted members with account inquiries and transaction requests.
- Resolved customer complaints through effective communication and problem-solving.
- Educated members about products and services offered by the credit union.
- Handled cash transactions and balanced cash drawer at end of shifts.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Contacted customers about potential service upgrades, new services and account changes.
Education
Temple Christian School
Abingdon , VASkills
- Supply stocking
- Cash handling
- Inventory management
- Customer Service
- Communication
- Initiative
References
- Kathy Bays/ 423-646-2306
- Chelsea Gentry/276-591-6968
- Melissa Lee/ 276-623-1964
Timeline
Vending Attendant
Silver Coach Vending
09.2023 - 01.2026
Teller
Tru Point Bank
01.2019 - 10.2022
Head Cashier
Lowes Home Improvment
03.2014 - 10.2018
Customer Service Representative
United Southeast Federal Credit Union
09.2000 - 10.2011
Temple Christian School