Twannaziah Baxter
Chesapeake
Summary
Motivated and dependable customer service professional seeking a Phone Operator position where I can apply my strong communication, call handling, and customer support skills to deliver excellent service and contribute to a positive customer experience.
Diligent professional always ready for challenging work. Completes assignments on time and consistently exceeds performance targets. Reliable in completing quality work and following safety protocols.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
Amazon
Chesapeake
01.2025 - Current
- Manage order processing, packaging, and quality checks to meet company standards.
- Communicate with team leads and coworkers to coordinate workflow.
- Demonstrate reliability, efficiency, and attention to detail in all assigned tasks.
- Maintained cleanliness and organization of work areas for safety.
Customer Service Associate
The Home Depot
Chesapeake
01.2022 - Current
- Provide friendly and efficient customer assistance in-person and over the phone.
- Resolve customer inquiries, product issues, and service requests promptly.
- Maintain a professional and courteous demeanor in a fast-paced environment.
- Collaborate with team members to ensure smooth store operations and customer satisfaction.
- Processed transactions accurately using retail point-of-sale systems.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Trained new associates on customer service protocols and store policies.
- Conducted product demonstrations to educate customers on features and benefits.
- Maintained cleanliness and organization of the sales floor for a welcoming environment.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Resolved customer inquiries in a timely manner.
Telemarketer
Life Protect 24/7
Norfolk
06.2025 - 07.2026
- Conducted outbound calls to potential clients for life protection services.
- Explained product features and benefits to enhance customer understanding.
- Managed customer inquiries and provided information about various plans.
- Handled inbound telephone calls from interested customers.
- Collaborated with team members to refine calling strategies and scripts.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Developed relationships with customers to increase sales opportunities.
- Maintained and recorded customer information in database.
- Greeted customers in a friendly, professional manner on the phone.
- Identified potential customers through cold calling and database research.
Education
High School Diploma -
Chesapeake, VASkills
- Customer Service
- Call Handling
- Communication
- Time Management
- Problem Solving
- Multitasking
- Order processing
- Customer relationship management
- Transaction processing
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Call handling
- Customer service
- Communication skills
- Relationship building
- Data entry
- Call transferring
- Records management
- Appointment scheduling
- Strong interpersonal skills
- Call follow-up
- Telephone etiquette
Timeline
Telemarketer
Life Protect 24/7
06.2025 - 07.2026
Warehouse Associate
Amazon
01.2025 - Current
Customer Service Associate
The Home Depot
01.2022 - Current