Tyana Jernigan

· Worked both independently & collaboratively w/fellow caregivers; used in-house resources, problem resolution procedures, & principles of applied behavior analysis to facilitate student learning

· Collects daily session data & submits session notes to insurance companies; ensured clients received critical resources for continued medical treatment services

· Coordinated, planned, & managed client/patient schedules weekly; streamlined customer service

· Maintained client dignity with discrete professionalism according to HIPPA standards

· Applied child psychology principles/awareness; mentored special needs children and ensured their emotional comfort and safety in a variety of areas; eased social anxiety in learning environment

· Strong critical thinker-used analytical skills to assess client’s deficits; introduced music therapy techniques which greatly improved educational outcome

• Implemented individualized behavior intervention plans to support client progress and skill development.

• Kept detailed medical records, documents, and emotional health reports; adhered to AAHA hospital regulations/risk management procedures
• Obtained and recorded patient medical history during routine wellness and physical examinations
• Acquired fecal/urinalysis samples for laboratory testing; examined parasites/aided in diagnosis
• Conducted 30+ weekly laboratory diagnostics, heartworm tests/ear cytologies/FeLV/FIV tests
• Performed hospital-specific protocols daily; identified highly infectious diseases daily, such as parvovirus, distemper, and kennel cough to limit exposure to other patients
• Assisted team members performing client service rep duties, including answering telephones, scheduling appointments, and transferring calls
• Assisted 3 veterinarians and 4 vet technicians with lab work and prepping procedures including dental, spay, and neuter surgeries for dogs/cats; encouraged teamwork
• Checked-in 25+ patients weekly, transferred assistance calls, and facilitated payment for veterinarian health services; streamlined hospital payment operations/flow
• Conducted hospital care/dentistry duties; assisted 150+ pet owners/team members wkly

• Disinfected/Sterilized/Stored 50+ dental surgical instruments weekly; maintained OSHA safety guidelines and facility cleanliness
• Cleaned, sterilized, and maintained 20+ kennels, 30+ runs/operating rooms daily; efforts eliminated cross contamination/lowered risk of pathogenic culmination
• Displayed high surgical interest, assisted dentistry surgeon/technicians w/ animal restraints for catheter placements, inductions, & 100+ procedures weekly
• Prepped dental suites for 40+ surgical operations monthly; limited turnover time by 40%
• Monitored/restocked exam rooms and treatment area 30+ hours weekly; ensured item availability
• Assisted 20+ animals weekly with personal hygiene needs and post-operative care