Tyanna Sutton
Midlothian
Summary
Versatile and dynamic professional with proven expertise in team management and customer service management honed at Ross Dress for Less. Excelled in multi-unit management, significantly reducing employee turnover through effective leadership and skill development. Demonstrates exceptional multitasking abilities and a commitment to maintaining high-quality standards, contributing to enhanced operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
08.2024 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Conducted routine inspections to check quality and compliance with established specifications.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Submitted reports to senior management to aid in business decision-making and planning.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier
Zaxby’s
06.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Monacan Highschool
North Chesterfield,VA05.2023
Skills
- Team management
- Task delegation
- Multi-unit management
- Multitasking and prioritizing
- Cash handling and reconciliation
- Adaptable to changing demands
- Customer service management
- Cash drawer reconciliation
Timeline
Area Supervisor
Ross Dress for Less
08.2024 - Current
Cashier
Zaxby’s
06.2023 - 08.2024
High School Diploma -
Monacan Highschool
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