Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ty'Gea Scott

Norfolk

Summary

Analytical and adaptable professional with a Bachelor of Science in Criminal Justice, currently transitioning into data and cybersecurity roles. Experienced in managing high volumes of sensitive data, root cause investigation, and cross-functional communication. Currently completing the Correlation One Cybersecurity Program and preparing for CompTIA Security+ certification. Proven ability to thrive in fast-paced, ambiguous environments with a strong commitment to continuous learning and operational excellence.

Overview

7
7
years of professional experience

Work History

Customer Resolution Specialist

Amazon
02.2022 - Current
  • Participated in cross-functional teams to address complex issues involving multiple departments, achieving satisfactory resolutions for all parties involved.
  • Provided exceptional support to customers by thoroughly understanding their needs and offering tailored solutions.
  • Conducted comprehensive analysis of recurring issues, implementing preventive measures to minimize future occurrences.

Associate

PRIDE Industries
09.2020 - 04.2021
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.

Front Desk Receptionist

Doubletree By Hilton
02.2018 - 10.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Education

Certificate of Technical Studies - Cyber Security

Correlation One
Virtual
07-2025

Bachelor of Science - Criminal Justice

Old Dominion University
Norfolk, VA
12-2021

Skills

    Data collection & trend analysis
    Root cause investigation & defect tracking
    Strong verbal and written communication

    Data integrity management
    Incident reporting & escalation

Timeline

Customer Resolution Specialist

Amazon
02.2022 - Current

Associate

PRIDE Industries
09.2020 - 04.2021

Front Desk Receptionist

Doubletree By Hilton
02.2018 - 10.2019

Certificate of Technical Studies - Cyber Security

Correlation One

Bachelor of Science - Criminal Justice

Old Dominion University

Similar Profiles

CREATE PROFILE
Ty'Gea Scott