Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyisha Ricks

Virginia Beach

Summary

To obtain full time employment as a customer service representative and build within a company to advance my way up to higher positions Authorized to work in the US for any employer

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Aston Carter/Aerotek
07.2023 - 07.2025
  • Assist customers over the phone with any issue and/or concerns
  • Provide specific details to callers
  • Be of any assistance to customers at all times
  • Accept customer service roles
  • Be flexible and ready to meet the needs of the employer
  • Commit to the job the way I would if it were a permanent position
  • Adapt well to changes
  • Learn the duties of the position I am being hired for

Customer Service Representative

Alorica
04.2022 - 01.2023
  • Assist customers with a breakdown of electricity bill and usage
  • Assist with bill payments and Meter readings
  • Offer assistance with extensions and payment arrangements
  • Achieved 100% rep resolve , received daily bonuses for meeting guidelines such as attendance and my willingness to assist customers and kudos calls
  • Skills Used
  • 5 plus years excellence in customer service

Personal Caregiver

Right At Home Health Care
05.2021 - 03.2022
  • Maintained clean, safe, and well-organized patient environment.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.

Customer Service Representative

QVC
02.2020 - 03.2021
  • Assist customers over the phone with breakdown of bill
  • Update account information
  • Place orders
  • Process returns and refunds
  • Track incoming and outgoing packages

Personal Care Aide

Visiting Angels Home Health Care
04.2019 - 01.2020
  • Assisted clients with daily living activities for increased comfort and quality of life.
  • Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Customer Service Representative/Receptionist

Tycon Medical
09.2018 - 02.2019
  • Take ownership of calls
  • Verify patients insurance and eligibility
  • Provide equipment to qualified patients
  • Schedule pickup and deliveries of equipment
  • Fax incomplete referrals to doctors offices for corrections
  • Fax/Submit authorizations to insurance companies for approval of equipment
  • Assemble equipment for walk-in patients when necessary

Customer Service Representative

Anthem, Inc.
03.2017 - 08.2018
  • Take ownership of and resolve the members and providers issues with care and concern
  • Act as an advocate for members and providers by providing support and guidance of their anticipation needs, personal options and decisions
  • Show initiative and resourcefulness in solving problems and meeting customer needs
  • Adjudicating and reprocessing incorrect denied claims also providing verbal/written appeals options and decisions when necessary
  • Develop relationships with other business units and service partners whose assistance, cooperation and support may be needed
  • Break down of payment details also able to mail/fax over explanation of payments

Personal Care Assistant

All For One Home Healthcare
01.2015 - 06.2016
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.

Education

Diploma -

Booker T. Washington High School
Norfolk, VA
06.2007

Skills

  • Bilingual
  • Medical terminology
  • Customer Care (10 years)
  • ICD-9
  • 50 gwam (5 years)
  • Training & development
  • CSR (10 years)
  • Microsoft Word (10 years)
  • HIPAA
  • Outbound calling
  • Senior care
  • CPT Coding
  • Hipaa (10 years)
  • Microsoft Office (8 years)
  • Customer service
  • Computer skills
  • Data entry
  • Customer Service (10 years)
  • Customer Support (10 years)
  • Medical Terminology (2 years)
  • ICD-10
  • Negotiation
  • Call Center (7 years)
  • Microsoft Excel (8 years)
  • Home & community care

Certification

driver's license

Timeline

Customer Service Representative

Aston Carter/Aerotek
07.2023 - 07.2025

Customer Service Representative

Alorica
04.2022 - 01.2023

Personal Caregiver

Right At Home Health Care
05.2021 - 03.2022

Customer Service Representative

QVC
02.2020 - 03.2021

Personal Care Aide

Visiting Angels Home Health Care
04.2019 - 01.2020

Customer Service Representative/Receptionist

Tycon Medical
09.2018 - 02.2019

Customer Service Representative

Anthem, Inc.
03.2017 - 08.2018

Personal Care Assistant

All For One Home Healthcare
01.2015 - 06.2016

Diploma -

Booker T. Washington High School
Tyisha Ricks