Tyisha Ricks
Virginia Beach
Summary
To obtain full time employment as a customer service representative and build within a company to advance my way up to higher positions Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aston Carter/Aerotek
07.2023 - 07.2025
- Assist customers over the phone with any issue and/or concerns
- Provide specific details to callers
- Be of any assistance to customers at all times
- Accept customer service roles
- Be flexible and ready to meet the needs of the employer
- Commit to the job the way I would if it were a permanent position
- Adapt well to changes
- Learn the duties of the position I am being hired for
Customer Service Representative
Alorica
04.2022 - 01.2023
- Assist customers with a breakdown of electricity bill and usage
- Assist with bill payments and Meter readings
- Offer assistance with extensions and payment arrangements
- Achieved 100% rep resolve , received daily bonuses for meeting guidelines such as attendance and my willingness to assist customers and kudos calls
- Skills Used
- 5 plus years excellence in customer service
Personal Caregiver
Right At Home Health Care
05.2021 - 03.2022
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
Customer Service Representative
QVC
02.2020 - 03.2021
- Assist customers over the phone with breakdown of bill
- Update account information
- Place orders
- Process returns and refunds
- Track incoming and outgoing packages
Personal Care Aide
Visiting Angels Home Health Care
04.2019 - 01.2020
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Customer Service Representative/Receptionist
Tycon Medical
09.2018 - 02.2019
- Take ownership of calls
- Verify patients insurance and eligibility
- Provide equipment to qualified patients
- Schedule pickup and deliveries of equipment
- Fax incomplete referrals to doctors offices for corrections
- Fax/Submit authorizations to insurance companies for approval of equipment
- Assemble equipment for walk-in patients when necessary
Customer Service Representative
Anthem, Inc.
03.2017 - 08.2018
- Take ownership of and resolve the members and providers issues with care and concern
- Act as an advocate for members and providers by providing support and guidance of their anticipation needs, personal options and decisions
- Show initiative and resourcefulness in solving problems and meeting customer needs
- Adjudicating and reprocessing incorrect denied claims also providing verbal/written appeals options and decisions when necessary
- Develop relationships with other business units and service partners whose assistance, cooperation and support may be needed
- Break down of payment details also able to mail/fax over explanation of payments
Personal Care Assistant
All For One Home Healthcare
01.2015 - 06.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Diploma -
Booker T. Washington High School
Norfolk, VA06.2007
Skills
- Bilingual
- Medical terminology
- Customer Care (10 years)
- ICD-9
- 50 gwam (5 years)
- Training & development
- CSR (10 years)
- Microsoft Word (10 years)
- HIPAA
- Outbound calling
- Senior care
- CPT Coding
- Hipaa (10 years)
- Microsoft Office (8 years)
- Customer service
- Computer skills
- Data entry
- Customer Service (10 years)
- Customer Support (10 years)
- Medical Terminology (2 years)
- ICD-10
- Negotiation
- Call Center (7 years)
- Microsoft Excel (8 years)
- Home & community care
Certification
driver's license
Timeline
Customer Service Representative
Aston Carter/Aerotek
07.2023 - 07.2025
Customer Service Representative
Alorica
04.2022 - 01.2023
Personal Caregiver
Right At Home Health Care
05.2021 - 03.2022
Customer Service Representative
QVC
02.2020 - 03.2021
Personal Care Aide
Visiting Angels Home Health Care
04.2019 - 01.2020
Customer Service Representative/Receptionist
Tycon Medical
09.2018 - 02.2019
Customer Service Representative
Anthem, Inc.
03.2017 - 08.2018
Personal Care Assistant
All For One Home Healthcare
01.2015 - 06.2016
Diploma -
Booker T. Washington High School
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