To obtain full time employment as a customer service representative and build within a company to advance my way up to higher positions Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aston Carter/Aerotek
07.2023 - 07.2025
Assist customers over the phone with any issue and/or concerns
Provide specific details to callers
Be of any assistance to customers at all times
Accept customer service roles
Be flexible and ready to meet the needs of the employer
Commit to the job the way I would if it were a permanent position
Adapt well to changes
Learn the duties of the position I am being hired for
Customer Service Representative
Alorica
04.2022 - 01.2023
Assist customers with a breakdown of electricity bill and usage
Assist with bill payments and Meter readings
Offer assistance with extensions and payment arrangements
Achieved 100% rep resolve , received daily bonuses for meeting guidelines such as attendance and my willingness to assist customers and kudos calls
Skills Used
5 plus years excellence in customer service
Personal Caregiver
Right At Home Health Care
05.2021 - 03.2022
Maintained clean, safe, and well-organized patient environment.
Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
Customer Service Representative
QVC
02.2020 - 03.2021
Assist customers over the phone with breakdown of bill
Update account information
Place orders
Process returns and refunds
Track incoming and outgoing packages
Personal Care Aide
Visiting Angels Home Health Care
04.2019 - 01.2020
Assisted clients with daily living activities for increased comfort and quality of life.
Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Customer Service Representative/Receptionist
Tycon Medical
09.2018 - 02.2019
Take ownership of calls
Verify patients insurance and eligibility
Provide equipment to qualified patients
Schedule pickup and deliveries of equipment
Fax incomplete referrals to doctors offices for corrections
Fax/Submit authorizations to insurance companies for approval of equipment
Assemble equipment for walk-in patients when necessary
Customer Service Representative
Anthem, Inc.
03.2017 - 08.2018
Take ownership of and resolve the members and providers issues with care and concern
Act as an advocate for members and providers by providing support and guidance of their anticipation needs, personal options and decisions
Show initiative and resourcefulness in solving problems and meeting customer needs
Adjudicating and reprocessing incorrect denied claims also providing verbal/written appeals options and decisions when necessary
Develop relationships with other business units and service partners whose assistance, cooperation and support may be needed
Break down of payment details also able to mail/fax over explanation of payments
Personal Care Assistant
All For One Home Healthcare
01.2015 - 06.2016
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
Built strong relationships with clients to deliver emotional support and companionship.