Alexea Turner
Wakefield
Summary
Cheerful server offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Virginia Diner
06.2020 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Correctional Officer
Greenville Correctional Center
04.2019 - 04.2020
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Observed behavior of residents individually and in groups.
Warehouse Worker
Standard Motor Products, Inc.
08.2017 - 08.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Education
High School Diploma -
Sussex Central High School
Stony Creek, VA06.2017
Skills
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
- Cash Handling
- POS System Operation
- Cleaning and sanitizing
- Professional Appearance
- Relationship Management
- Food safety practices
- Food Delivery
- Team Player
- Cool Under Pressure
- Staff Training
- Table Monitoring and Turnover
- Ability to Lift 30 Pounds
- Process Monitoring
- Quality Control
- Detail Oriented
Timeline
Restaurant Server
Virginia Diner
06.2020 - Current
Correctional Officer
Greenville Correctional Center
04.2019 - 04.2020
Warehouse Worker
Standard Motor Products, Inc.
08.2017 - 08.2019
High School Diploma -
Sussex Central High School
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