Tyler Edge
Chesterfield
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
2016
2016
years of post-secondary education
Work History
Manager
Kulture
Richmond
03.2024 - Current
- Analyzed market trends to inform strategic planning decisions.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Night Manager
Gabes, Gabriel Brothers
Chesterfield
02.2022 - 03.2024
- Supervised nightly operations to ensure store readiness for morning opening.
- Managed team schedules and delegated tasks to optimize workflow efficiency.
- Trained staff on customer service standards and store policies for consistent service.
- Addressed customer inquiries and resolved issues to enhance shopping experience.
- Implemented cleaning routines to ensure store cleanliness and organization.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Communicated with management via email or phone message to report issues needing attention.
- Established friendly relationships with regular guests, members and residents.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
Stocker Associate
Food Lion
Chesterfield
10.2020 - 12.2021
- Stocked shelves with merchandise to maintain organized product displays.
- Assisted customers in locating products and provided friendly service.
- Monitored inventory levels and reported shortages to management promptly.
- Maintained cleanliness and safety standards throughout the store environment.
- Collaborated with team members to ensure timely replenishment of stock.
- Cleaned up spills and other messes on sales floor as needed.
Education
Clover Hill High School
Chesterfield, VASkills
- Customer service
- Team building
- Employee training
- Market analysis
- Time management
- Relationship building
Timeline
Manager
Kulture
03.2024 - Current
Night Manager
Gabes, Gabriel Brothers
02.2022 - 03.2024
Stocker Associate
Food Lion
10.2020 - 12.2021
Clover Hill High School