Tyler Gramm
Colonial Beach
Summary
Dynamic entrepreneur with expertise in customer service, logistics coordination, and business development. Proven ability to enhance customer satisfaction and streamline operations, ensuring efficient service delivery and compliance.
Overview
3
3
years of professional experience
Work History
Owner
Haulin’ & Ballin' Junk Removal Service
South Riding
08.2023 - Current
- Founded and operate a service-based business providing junk removal and landscaping services.
- Assess client needs and implement customized solutions to ensure customer satisfaction.
- Collaborate with business partners to coordinate scheduling, logistics, and operations.
- Demonstrate strong work ethic, time management, and accountability in a client-facing role.
- Managed daily operations of logistics and transportation services.
- Coordinated scheduling and routing for efficient delivery.
- Developed customer relationships to enhance service satisfaction.
- Implemented safety protocols to ensure compliance with regulations.
- Maintained accurate records of deliveries and transactions.
- Maintained relationships with existing clients by providing superior customer service.
- Identified new opportunities for growth, expansion, and diversification.
Seasonal Employee, Christmas Tree Sales
Meadows Farms Nurseries & Landscaping
Sterling
12.2023 - 12.2025
- Identified customer preferences to recommend suitable products effectively.
- Coordinated orders and addressed inquiries through phone communication.
- Collaborated with team members to prepare, cut, and load trees efficiently in fast-paced environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Service Advisor
Safford Chrysler Jeep Dodge Ram Fiat
Springfield
06.2023 - 08.2023
- Executed automotive repair and maintenance tasks adhering to safety standards and quality.
- Collaborated with technicians to enhance efficiency in completing complex service projects.
- Utilized critical thinking to diagnose issues and implement effective solutions.
- Assisted customers with service inquiries and product recommendations.
- Scheduled service appointments using dealership management software.
- Explained service plans and pricing to customers clearly and effectively.
- Followed up with customers post-service to ensure satisfaction.
Education
Bachelor of Science - Entrepreneurship And Innovation
West Virginia University
Morgantown, WV05-2028
Skills
- Customer service
- Project management
- Business development
- Team collaboration
- Effective communication
- Problem solving
- Service quality assurance
- Market trend awareness
- Strategic planning
- Operations management
- Business administration
- Team oversight
Timeline
Seasonal Employee, Christmas Tree Sales
Meadows Farms Nurseries & Landscaping
12.2023 - 12.2025
Owner
Haulin’ & Ballin' Junk Removal Service
08.2023 - Current
Service Advisor
Safford Chrysler Jeep Dodge Ram Fiat
06.2023 - 08.2023
Bachelor of Science - Entrepreneurship And Innovation
West Virginia University