Tyler Karnes
Voya Financial
Chesapeake
1
Language
1
Certification
6
years of professional experience
Dynamic professional with a strong background in customer service and critical thinking. Skilled in effective communication and adaptability, consistently resolving inquiries and improving service efficiency to enhance customer experiences.
Work History
Customer Service Representative
1 Year 9 Months- Resolved issues promptly, enhancing customer satisfaction and retention.
- Assisted clients with account management, ensuring accurate information and timely updates.
- Executed daily financial transactions accurately while maintaining compliance with company policies.
- Assisted customers with inquiries regarding financial products and services, ensuring clear communication and understanding.
- Adapted quickly to new systems and procedures, demonstrating flexibility in a fast-paced environment.
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
Services Lead
1 Year- Demonstrated self-motivation by completing tasks without supervision.
- Successfully navigated high-pressure situations while maintaining productivity.
- Collaborated with team members and worked independently to achieve goals.
- Demonstrated rapid learning and adaptability in dynamic work environments.
- Worked well in a team setting, providing support and guidance.
Owner
3 Years- Developed and implemented strategic trading strategies to maximize profitability.
- Analyzed market trends to inform decision-making and optimize trading activities.
- Established strong relationships with clients, enhancing customer satisfaction and retention rates.
- Trained and mentored team members on best practices in trading.
- Managed day-to-day business operations.
- Developed and executed business strategies to drive market growth and sustainability.
Contractor
3 Years- Company Overview: Home construction company that specializes in fencing and deck building
- Job responsibilities include assembling fencing and deck structures, job site tear out and removal, interacting with supply vendors
- Assisted in framing, installation, and finishing work on various projects.
- Collaborated with team members to ensure timely project completion and adherence to safety protocols.
Customer Service Representative
6 Months- Supported Intuit QuickBooks Online
- Utilized CRM systems to track interactions, streamline processes, and enhance customer satisfaction.
- Collaborated with team members to develop solutions for improving service delivery efficiency.
- Provided training support to new representatives, fostering a cohesive team environment.
- Analyzed customer feedback to identify trends and suggest improvements in service offerings.
Education
- Exercise Science
High School Diploma
Skills
Customer service
Call center experience
Microsoft Copilot
CRM management
Microsoft Excel
Critical thinking
Active listening
Certification
- Cisco Networking Basics
- Cisco Introduction to Cyber Security
- Cisco Introduction to Packet Tracer
- Microsoft CoPilot AI Certification
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Voya Financial
10.2024 - CurrentRead More
Services Lead
Dicks Sporting Goods - House of Sport
05.2023 - 05.2024Read More
Customer Service Representative
Alorica
05.2022 - 11.2022Read More
Owner
The Trading Tower
01.2021 - 01.2024Read More
Contractor
Ussery Construction
01.2021 - 01.2024Read More
Marian University
from Exercise Science
Read More
Hickory High School
High School Diploma
Read More