Tyler Kovalik
Culpeper
Summary
Professional hospitality manager with strong focus on delivering exceptional dining experiences. Proven ability to lead and motivate teams to achieve outstanding results. Skilled in staff training, customer service, and operational efficiency. Highly adaptable and dependable in meeting changing demands.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dining Room Manager
The Inn at Little Washington
11.2021 - Current
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Boosted employee morale and retention through effective communication and team-building activities.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Optimized workflow by cross-training employees in various roles throughout the dining room operation.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Conducted regular performance evaluations for staff members, identifying areas for growth and providing constructive feedback.
- Fostered a culture of teamwork among staff members by regularly hosting meetings to discuss goals, challenges, and successes within the department.
- Led planning, set up and takedown for special events.
- Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
Table Captain
The Inn at Little Washington
03.2018 - 11.2021
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Supervised server staff and simultaneously served personal section of tables.
Server
Black Bear Bistro
06.2017 - 03.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
No Degree -
Lord Fairfax Community College
Warrenton, VASkills
- Hospitality management
- Conflict Resolution Skills
- Customer service
- Guest relations
- Fine dining experience
- Reservation management
- Conflict mediation and problem-solving
- Wine pairing
- Strong leadership
- Time management
- Critical thinking and decision-making
- Adaptability and flexibility
- Calm and pleasant demeanor
- Coaching and mentoring
Certification
Court of Master Sommeliers Level 1
The Inn at Little Washington Wine Certificate
Serve Safe
CPR Certification
Languages
Spanish
Limited Working
Interests
- Gym Workouts
- Backpacking and Hiking
- Cooking
- Food Tourism
- Strategy Games
Timeline
Dining Room Manager
The Inn at Little Washington
11.2021 - Current
Table Captain
The Inn at Little Washington
03.2018 - 11.2021
Server
Black Bear Bistro
06.2017 - 03.2018
No Degree -
Lord Fairfax Community College
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