Tyler Lancaster
North Chesterfield
Summary
Dedicated and hardworking professional with over 9 years of experience in customer service, training, and operations. Proven ability to handle diverse tasks efficiently, maintain excellent client relationships, and contribute to team success. Expertise in problem-solving, communication, and delivering measurable results.
With over 6+ years of experience in and coaching, I am passionate about developing and empowering student-athletes to achieve their academic and athletic goals. As an Assistant Football Coach at Virginia State University , I work with a diverse and talented team of coaches and players to create a positive and competitive environment that fosters learning, growth, and excellence.
In addition to my coaching role, I am also a Podcast Host at Totem Pole Nation, where I talk about NFL, and NCAA sports as a message to get knowledge about the game and understanding the process of real life athletes. Through these platforms, I aim to connect, inspire, and serve the football community with my knowledge, skills, and experience in leadership, management, organization, motivation, and mentoring.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Student Assistant Offensive Line Coach
Virginia State University
03.2025 - Current
- Assisted the Offensive Line Coach in planning and implementing daily practice schedules, drills, and position-specific training sessions.
- Supported the development of offensive line techniques, including blocking schemes, footwork, and hand placement to improve player performance.
- Conducted film breakdown and analysis using Hudl and other video platforms to assess player performance and opponent defensive fronts.
- Collaborated with coaching staff to design weekly game plans and scouting reports tailored to upcoming opponents.
- Provided on-field coaching and feedback during practices and scrimmages to ensure player understanding of assignments and execution.
- Managed player performance data, attendance, and academic progress in compliance with NCAA and university standards.
- Mentored student-athletes on leadership, discipline, and teamwork both on and off the field.
- Assisted in recruiting activities, campus tours, and communication with prospective student-athletes.
Trainer
Raising Canes
01.2023 - Current
- Certified trainer for kitchen crew, specializing in NRO and bird specialist expertise.
- Enhanced team productivity through targeted training sessions.
Assistant OL/DL Coach and Video Coordinator
Fork Union Military Academy
08.2024 - 03.2025
- Coached offensive and defensive linemen, emphasizing proper technique, strength development, and in-game adjustments.
- Supported team practices by designing position-specific drills and promoting player skill advancement.
- Spearheaded video coordination by capturing, editing, and organizing game and practice footage for team analysis.
- Collaborated with the coaching staff to evaluate player performance and adjust strategies for improvement.
Assistant QB’s Coach and Video Coordinator
L.C. Bird Skyhawks
08.2022 - 12.2023
- Coached and developed quarterbacks by implementing individualized drills and techniques to improve performance.
- Assisted in creating and executing offensive game plans, focusing on quarterback strategies and decision-making.
- Managed video analysis, including filming, editing, and breaking down game footage to enhance player and team preparation.
- Provided insights to coaching staff by analyzing opponents’ game footage, contributing to strategic planning.
Delivery Driver
Best Logistics
10.2022 - 01.2023
- Successfully delivered packages for Amazon, ensuring timely and efficient service.
Team Member
Chick-fil-A
03.2021 - 10.2022
- Excelled in kitchen operations, maintaining quality and efficiency during peak hours.
Customer Service Representative (CSR)
Maximus
10.2020 - 03.2021
- Provided professional assistance for Healthcare.gov marketplace customers, resolving inquiries promptly.
Thermal Scanner
Kelly Services
06.2020 - 08.2020
- Conducted COVID-19 temperature screenings for employees, maintaining compliance with health protocols.
Deli Associate
Publix Supermarkets
03.2020 - 06.2020
- Served customers in traditional and hot food sections, ensuring high-quality service.
Customer Service Representative
The Results Company
09.2019 - 03.2020
- Provided 3rd party customer support for HULU and Disney Plus, resolving customer inquiries professionally.
- Answered high-volume customer calls, adhering to established call flow procedures to ensure excellent service.
Overnight Stocker
Kroger
01.2019 - 09.2019
- Managed stocking of products throughout the store, ensuring shelves were fully stocked and organized.
- Performed cleaning and basic management duties to maintain store efficiency.
Customer Service Representative
Teleperformance
09.2018 - 01.2019
- Delivered excellent customer service for USAA members by handling life and health insurance inquiries.
- Assisted customers with account management and claims, ensuring accurate and timely resolutions.
Bakery Team Member
Cheesecake Factory
03.2018 - 09.2018
- Supported management with daily operations, including morning preparation and customer service.
- Delivered high-quality service in a fast-paced environment, ensuring customer satisfaction.
Amazon Associate
Amazon Fulfillment Center
05.2017 - 03.2018
- Led training for over 1,000 employees, improving team productivity and operational efficiency.
- Served as a Problem Solver and Pick Ambassador, ensuring smooth operations and quick issue resolution.
Sacker
United Supermarkets
07.2014 - 05.2017
- Assisted customers with bagging and carrying groceries, ensuring excellent customer service.
- Supported stocking and inventory management duties to maintain a clean and organized store environment.
Education
GED -
Brownwood High School
Brownwood, TX12-2017
Bachelor of Science - Sports Management
Virginia State University
Petersburg, VA12-2027
Skills
- Customer Service & Support
- Communication & Teamwork
- Training & Development
- Microsoft Office (10 years)
- Time Management (5 years)
- Problem-Solving
- Leadership qualities
- Athletic training
- Student performance evaluations
- CPR/First aid certification
Certification
- Microsoft Word (2011)
- Microsoft Excel (2011)
- Hudl (2022)
- CPR Certification (2025)
Timeline
Student Assistant Offensive Line Coach
Virginia State University
03.2025 - Current
Assistant OL/DL Coach and Video Coordinator
Fork Union Military Academy
08.2024 - 03.2025
Trainer
Raising Canes
01.2023 - Current
Delivery Driver
Best Logistics
10.2022 - 01.2023
Assistant QB’s Coach and Video Coordinator
L.C. Bird Skyhawks
08.2022 - 12.2023
Team Member
Chick-fil-A
03.2021 - 10.2022
Customer Service Representative (CSR)
Maximus
10.2020 - 03.2021
Thermal Scanner
Kelly Services
06.2020 - 08.2020
Deli Associate
Publix Supermarkets
03.2020 - 06.2020
Customer Service Representative
The Results Company
09.2019 - 03.2020
Overnight Stocker
Kroger
01.2019 - 09.2019
Customer Service Representative
Teleperformance
09.2018 - 01.2019
Bakery Team Member
Cheesecake Factory
03.2018 - 09.2018
Amazon Associate
Amazon Fulfillment Center
05.2017 - 03.2018
Sacker
United Supermarkets
07.2014 - 05.2017
GED -
Brownwood High School
Bachelor of Science - Sports Management
Virginia State University