Results-driven Retail Management Professional experienced in driving profitability and operational efficiency. Led high-performing teams to optimize labor and inventory, enhancing customer service and store performance. Focused on fostering collaborative environments and adapting to dynamic retail challenges while developing staff and implementing effective sales strategies.
Work History
Store Manager
5 Months
Aldi USA | 03.2026 - Current
Lead all aspects of operations for a high-volume retail store, driving sales growth, profitability, operational excellence, and customer satisfaction while maintaining exceptional execution standards.
Direct, coach, and develop a leadership team and hourly associates through hiring, onboarding, performance management, mentoring, succession planning, and continuous development.
Own full store financial performance by managing sales, labor, payroll, inventory, shrink, operating expenses, and key performance indicators to consistently achieve business objectives.
Analyze financial reports, sales trends, labor metrics, inventory data, and operational scorecards to develop strategic action plans that improve productivity and profitability.
Execute merchandising strategies, inventory replenishment, pricing accuracy, promotional programs, and visual standards to maximize in-stock conditions and sales performance.
Ensure compliance with company policies, food safety regulations, OSHA standards, asset protection initiatives, and operational procedures while maintaining a safe environment for associates and customers.
Champion a customer-first culture by resolving escalated concerns, improving service metrics, and fostering an environment centered on accountability, teamwork, and operational excellence.
Recruit, train, coach, and retain high-performing associates while building a culture focused on engagement, recognition, inclusion, and continuous improvement.
Partner with district leadership to execute strategic initiatives, forecast business trends, develop operational plans, and drive sustainable sales and profit growth.
Lead the store through changing business priorities while successfully balancing customer service, staffing, inventory management, compliance, and financial objectives in a fast-paced retail environment.
Store Manager
3 Years
Starbucks | 03.2023 - 03.2026
Direct the daily operations of a high-volume Starbucks location, driving profitability and operational efficiency in a fast-paced retail environment.
Consistently exceed sales targets and controllable contribution goals by aligning team performance with corporate objectives.
Build and lead high-performing teams of 20+ partners through effective hiring, development, engagement, and retention strategies.
Oversaw scheduling, training, and performance management to optimize labor efficiency and elevate customer service.
Championed Starbucks Experience by integrating customer feedback and launching local initiatives to foster a culture of connection and accountability.
Monitored and interpreted financial and operational data to manage budgets and set strategic priorities in response to business trends.
Collaborated cross-functionally on regional projects and portfolio management, contributing to enterprise-wide innovation and continuous improvement.
Operations Manager
5 Months
LA Fitness | 10.2022 - 03.2023
Oversaw daily operations of a high-traffic fitness center, ensuring seamless execution across all departments and driving overall member satisfaction.
Recruited, trained, and managed cross-functional teams including Front Desk, Group Instructors, Kids Club, and Janitorial staff, fostering a cohesive and accountable work environment.
Managed payroll, inventory, and supply budgets while ensuring operational efficiency and cost control.
Resolved complex member relations, billing, and account issues while ensuring compliance with corporate policies and financial targets.
Managed payroll, inventory, and supply budgets to optimize operational efficiency and support cost control.
Ensured facility maintenance standards and compliance with state health and safety regulations.
Dept. Supervisor
2 Years
Lowe's Companies, Inc. | 10.2020 - 10.2022
Managed daily operations and led a team of over 50 employees across multiple departments, ensuring alignment with performance, service, and safety standards.
Collaborated with vendors and distribution centers to manage inventory levels, address supply chain disruptions, and coordinate product resets and special orders, ensuring optimal stock availability.
Collaborated with vendors and distribution centers to oversee inventory levels, resolve supply chain disruptions, and coordinate product resets and special orders.
Scheduled installations and processed invoices accurately and promptly, contributing to seamless service delivery.
Created and reviewed inventory reports and spreadsheets to ensure order accuracy and facilitate stock optimization.
Enforced safety protocols by leading training sessions, monitoring compliance, and proactively addressing store-level risks to protect team and customer well-being.
Staffing Manager
2 Years 3 Months
Guardian Aquatics | 06.2018 - 09.2020
Strategically scheduled and coordinated over 70 employees across approximately 45 client sites, ensuring full coverage while optimizing labor efficiency and minimizing overtime costs.
Acted as the primary liaison between internal staff, property managers, and clients, maintaining strong professional relationships and delivering tailored staffing solutions.
Utilized advanced communication, organization, and problem-solving skills to deliver exceptional customer service, addressing client needs and resolving conflicts in real time.
Verified timekeeping records, resolved discrepancies, and assisted with payroll processing to support accuracy and timeliness in payroll administration.
Education
Bachelor's - Business Management
DeVry University | IL | 01.2024
High school diploma
Red Bank Catholic | NJ | 05.2016
Skills
Retail Managementement
Store management
Sales
Customer Engagement
Profit & Loss
Budgeting
Forecasting
Inventory control
Merchandising
Store operations
Supply Chain
Data Analysis
Microsoft Office
Sales
Leadership
Team Leadership
Organizational skills
Payroll
Customer Service
Strategic Planning
Problem-solving
Client support
Interviewing
Store operations
Accomplishments
Exceeded monthly store sales goals 10 months in a row.
Recruited 4 successful new managers within one year.
Increased sales by 12% by coaching department managers on new merchandising standards.