Tyler Simonic
Portsmouth
Summary
Results-driven professional with expertise in operations management, staff development, and customer satisfaction. Proven ability to enhance operational efficiency and foster collaborative work environments.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
MCR
Norfolk, VA
06.2025 - 01.2026
- Assisted in managing daily operational tasks to ensure smooth hotel operations.
- Collaborated with team members to enhance guest satisfaction through effective service delivery.
- Supported budgeting processes by tracking expenses and identifying cost-saving opportunities.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed budget implementations, employee evaluations, and contract details.
- Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Completed monthly P&L stratification response when revenue fell short of budget.
- Placed Purchase orders for all supplies, tools, and equipment within the hotel.
- Monitored hotel forecast to decrease of increase staffing levels.
Front Office Manager
The Founders Inn and Spa
Virginia Beach, VA
03.2023 - 05.2025
- Managed front office operations, ensuring seamless guest check-in and check-out processes.
- Oversaw team performance, providing training and guidance to enhance service quality.
- Implemented efficient scheduling systems, optimizing staff allocation for peak times.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
Front Desk Manager
Hilton Norfolk The Main
Norfolk, VA
03.2022 - 03.2023
- Managed daily front desk operations, ensuring seamless guest check-in and check-out experiences.
- Trained and mentored new staff on customer service protocols and hotel systems.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
Applicant Manager
First Choice Nurses
Norfolk, VA
03.2020 - 02.2022
- Led recruitment initiatives, enhancing staffing efficiency and meeting organizational needs.
- Developed training programs for new hires, improving onboarding experience and retention rates.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement within nursing facilities.
Executive Lounge Attendant
Hilton Norfolk The Main
Norfolk, VA
10.2019 - 03.2020
- Developed strategic initiatives to enhance operational efficiency across multiple departments.
- Led cross-functional teams to implement process improvements, increasing productivity and reducing costs.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Assisted in the recruitment and hiring process, identifying top talent to join the lounge team and contribute to long-term success.
- Resolved customer complaints promptly for the highest Hilton honors members, enhancing overall guest satisfaction.
Shuttle Driver
Hampton Inn and Suites
Pittsburgh, PA
01.2018 - 08.2019
- Transported guests safely to and from local destinations, ensuring timely arrival and customer satisfaction.
- Maintained cleanliness and functionality of shuttle vehicles through regular inspections and maintenance checks.
- Assisted guests with luggage, providing exceptional service and enhancing overall guest experience.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Handled emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
- Drove VIPs to corporate events and meetings.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
Certified Nursing Assistant
Presbyterian Senior Care
Pittsburgh, PA
04.2016 - 01.2018
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with medical procedures, enhancing patient safety and care quality.
- Monitored vital signs and reported changes to medical team promptly for timely interventions.
- Supported mobility and rehabilitation efforts, promoting physical independence among residents.
- Trained new staff on best practices for resident care and compliance with health regulations.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Education
High School Diploma -
Fox Chapel High School
Pittsburgh, PA01-2016
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 35+ staff members.
- Documented and resolved Tax discrepancy within PMS system which led to over $2,000 in revenue returning to the bottom line.
- Collaborated with team of 10 people in the development of implementing a new Marriott PMS.
Languages
English
Full Professional
Timeline
Assistant General Manager
MCR
06.2025 - 01.2026
Front Office Manager
The Founders Inn and Spa
03.2023 - 05.2025
Front Desk Manager
Hilton Norfolk The Main
03.2022 - 03.2023
Applicant Manager
First Choice Nurses
03.2020 - 02.2022
Executive Lounge Attendant
Hilton Norfolk The Main
10.2019 - 03.2020
Shuttle Driver
Hampton Inn and Suites
01.2018 - 08.2019
Certified Nursing Assistant
Presbyterian Senior Care
04.2016 - 01.2018
High School Diploma -
Fox Chapel High School