Tyler Young
Fairfax
Summary
Customer service professional bringing extensive experience in automotive industry specializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability adapting seamlessly to evolving customer needs and industry changes.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional problem-solving specialist with strong analytical and critical thinking skills. Proven ability to develop effective solutions, enhance team collaboration, and drive successful outcomes. Adaptable to changing needs, dependable, and skilled in conflict resolution and strategic planning. Recognized for strong communication and decision-making abilities.
Overview
6
6
years of professional experience
Work History
High School Basketball Coach
Fairfax County Public Schools
09.2024 - Current
- Monitored players'' academic progress, implementing tutoring support as necessary to maintain eligibility requirements.
- Increased player retention rates by creating an inclusive atmosphere that prioritized personal growth alongside athletic success.
- Enhanced team performance by implementing strategic training sessions and tailored coaching techniques.
- Created and maintained a culture of accountability within the team, setting high expectations for commitment, effort, and conduct on and off the court.
Service Advisor
Sheehy Subaru
08.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Team Lead
Dick's Sporting Goods, Inc
07.2019 - 03.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Basketball Trainer
Evolution Basketball
01.2021 - 01.2023
- Collaborated with coaching staff to design effective practice schedules focusing on skill development and refinement.
- Enhanced player performance by developing individualized training programs tailored to their specific needs and goals.
- Excelled in time management by creating efficient practice plans that maximized skill development while minimizing wasted time spent on non-essential activities.
Education
High School Diploma -
Fairfax High School
Fairfax 06-2019
Skills
- Leadership qualities
- Individualized training
- Defensive tactics
- Motivational techniques
- Practice planning
- Parent relations
Timeline
High School Basketball Coach
Fairfax County Public Schools
09.2024 - Current
Service Advisor
Sheehy Subaru
08.2023 - Current
Basketball Trainer
Evolution Basketball
01.2021 - 01.2023
Team Lead
Dick's Sporting Goods, Inc
07.2019 - 03.2023
High School Diploma -
Fairfax High School
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