Summary
Overview
Work History
Education
Skills
Timeline
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Tynazsa Williams

Richmond

Summary

Professional hospitality expert with strong background in coaching and mentoring, eager to transition back into a supervisor position in a new industry where strategic thinking and people management are valued. Known for effective communication, fostering teamwork, and multitasking abilities. Skilled in delivering exceptional customer service, training and developing staff, and ensuring operational efficiency through experienced leadership. Consistently drives results through collaboration, motivation, and reliability.

Overview

8
8
years of professional experience

Work History

Waitress Trainer

Chuy's Tex-Mex Restaurant
12.2022 - Current
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.

Guest Service Manager/Grand Opening Certified Trainer

Cava Grill
05.2021 - 11.2022
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Lead a successful team of 6+ people per shift
  • Ensured proper cash handling and deposits
  • Assisted with analyzing KPI's with the general manager
  • Upheld all company standards and policies
  • Traveled out of state to help hire and train new employees on policies, products, and procedures
  • Developed management staff to be knowledgeable of sales, labor, food cost, how to order, and how to do inventory

Licensed Insurance Agent

USAA
04.2020 - 04.2021
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.

New Restaurant Opening Trainer

Cava Grill
06.2017 - 07.2018
  • Mentored new hires and new management, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Education

Associate of Science - Culinary

Stratford University
Richmond, VA
12-2013

Skills

  • Coaching and mentoring
  • Shift scheduling
  • Exceptional communication
  • Training and development
  • Guest relations management
  • Strong leadership
  • Microsoft Excel/Word
  • Budgeting

Timeline

Waitress Trainer

Chuy's Tex-Mex Restaurant
12.2022 - Current

Guest Service Manager/Grand Opening Certified Trainer

Cava Grill
05.2021 - 11.2022

Licensed Insurance Agent

USAA
04.2020 - 04.2021

New Restaurant Opening Trainer

Cava Grill
06.2017 - 07.2018

Associate of Science - Culinary

Stratford University

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Tynazsa Williams