Tyquaevius Hairston
Collinsville
Summary
Dynamic Sales Associate with GPM Investments, recognized for enhancing customer satisfaction through exceptional service and relationship building. Proven ability in cash handling and inventory control, while streamlining processes to boost efficiency. Adept at fostering teamwork and collaboration, contributing to increased sales revenue and a welcoming store environment.
Experienced with analyzing and interpreting complex data sets to support mission objectives. Utilizes advanced analytical techniques to provide actionable intelligence. Knowledge of strategic operational planning and critical thinking through time with the United States Air Force
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
GPM Investments
09.2022 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
All Source Intel Analyst
USAF
11.2017 - 02.2020
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Was tasked with being aware of large scale situations around the world and provide up to date information on relevant topics
- Provided timely information when asked to retrieve it or when relevant to ongoing operations
Education
High School Diploma -
Stratford High School
Stratford, CT06-2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Meeting deadlines
- Professional demeanor
- Adapt to diverse groups
- Sales training
- Strategic planning
- Inventory tracking
- Sales development
- Building rapport
- Inventory control
- Policy and procedure adherence
- Negotiation tactics
- Point of sale operation
- Product promotions
- Promotional support
- Fraud detection
- Reporting skills
- Operational efficiency
- Workflow optimization
- Data analysis
- Process updates
- Machine learning
- Competitive analysis
- Quantitative analysis
- Predictive modeling
- Scenario analysis
- Security analysis
- Teamwork
- Multitasking
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Providing briefings
- Self motivation
- Task prioritization
- Team building
- Maintaining records
- Analytical thinking
- Conflict resolution
- Information gathering
- Risk assessment
- Professionalism
Certification
ServSafe Certificat
- Alcohol Seller/Server Certification – Various State-Specific Agencies.
- Loss Prevention Certified (LPC) - Loss Prevention Foundation.
- Certified Sales Professional (CSP) - Manufacturers' Representatives Educational Research Foundation (MRERF).
- ServSafe Certified by GPM Investments 2023
Languages
English
Timeline
Sales Associate
GPM Investments
09.2022 - 02.2025
All Source Intel Analyst
USAF
11.2017 - 02.2020
High School Diploma -
Stratford High School
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