Tyra Calvo
Fairfax
Summary
Compassionate caregiver with strong customer service skills. Expertise in active listening and conflict resolution ensures a positive experience for clients. Committed to enhancing client well-being through dedicated support.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Caregiver
Self
09.2023 - 11.2024
- Provided daily personal care and assistance.
- Managed medication schedules and ensured timely administration for client.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Customer Service Advocate
Target
Chantilly
07.2018 - 01.2023
- Assisted customers with returns, exchanges, and purchases.
- Assisted customers with product inquiries and order tracking.
- Managed incoming calls from customers in a professional manner.
- Resolved customer complaints using effective problem-solving techniques.
- Trained new staff on customer service procedures and policies.
- Collaborated with team members to enhance customer service processes.
- Worked closely with other departments to ensure quality customer service delivery.
- Maintained a positive and friendly atmosphere in the service area.
Education
Centreville High School
Centreville, VASkills
- Customer service
- Order management
- Conflict resolution
- Staff training
- Team collaboration
- Active listening
- Effective communication
- Time management
- Critical thinking
- Decision making
- Dependable and responsible
- Medication administration
- End-of-life care
- Housekeeping tasks
- Personal hygiene assistance
- Medication and appointment reminders
- Ambulation support
- Meal preparation
Timeline
Caregiver
Self
09.2023 - 11.2024
Customer Service Advocate
Target
07.2018 - 01.2023
Centreville High School