Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tyree Robinson

Auto & Property Sales Specialist
Suffolk

Summary

  • Dynamic insurance sales professional with a proven track record at GEICO, excelling in customer engagement and retention strategies. Recognized for achieving high sales quotas and fostering strong client relationships. Skilled in contract evaluation and team training, consistently driving productivity and enhancing customer satisfaction through innovative solutions.
  • Experienced with building and maintaining client relationships in insurance sector. Utilizes in-depth knowledge of insurance products and market trends to offer tailored solutions. Track record of successful negotiation and risk management.
  • Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
  • Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

14
14
years of professional experience
2
2
Certifications

Work History

Insurance Sales Agent

GEICO, Government Employees Insurance
04.2017 - Current
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
  • Generated quotes and proposals for clients to match individual needs.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Boosted productivity by implementing innovative sales techniques that aligned with client preferences and values.
  • Maintained high retention rates by addressing client concerns promptly and offering suitable policy adjustments as needed.
  • Sold auto, home, cycle, identity theft and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Rewarded with Gold Chairman's Award, merit & other achievement awards multiple years in a row.
  • Served as a mentor for new hires due to strong skills in customer inaction.
  • Created and developed new streamlined charts used to tailor sales agents conversations to specific customer call type and or buying needs.


New Hire Trainer

GEICO, Government Employees Insurance
04.2016 - Current
  • Served as a trusted mentor to countless employees, guiding them through challenging transitions into their respective roles within the organization.
  • Developed customized e-learning modules, allowing remote & in-office employees to access critical information at their convenience.
  • Led presentations and role play models for management and new hires to strengthen sales and service interactions with customers.
  • Fostered a culture of collaboration and teamwork among trainees that continued well beyond initial orientation periods.
  • Created and updated daily planners and logs to insure strong time management.
  • Supervised and managed multiple tenured and new hire groups while maintaining my own daily work requirements.
  • Promoted my new hires at a 92% success rate.

Retention Specialist

GEICO, Government Employees Insurance
06.2015 - Current
  • Analyzed customer behavior and data to identify trends and develop customer retention strategies.
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Increased customer retention rates by developing and implementing effective loyalty strategies.
  • Met with new and tenured agents to help build their strategies to become promotable into different Geico leadership positions.
  • Used Social media and online resources to gain competitive edge over competitors and strengthen client retention rate.
  • Monitored agents calls for quality, efficiency and customer interaction to ensure the best outcome and reduce recall rate.
  • Entrusted with creating new graphs and charts for members of management to show current and new trends for customer retention.

Insurance Customer Service Representative

GEICO, Government Employees Insurance
03.2013 - Current
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Assessed customer needs and recommended suitable insurance policies.
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Completed customer applications and updated records to reflect current information.
  • Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.
  • Trained new customer service representatives on best practices, policies and procedures.
  • Consistently met or exceeded performance goals related to customer service & up-sell metrics.
  • Achieved the highest promotion grade within a year and half or hire date.
  • Led in sales for GEICO's first ever auto service cross sales pilot team to upsell partner agency's property insurance.
  • Was promoted to one of Geico's leadership roles; which specialized Military Retention in record time.


Logistics Specialist

MDV Spartan Nash
08.2011 - 03.2013
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Supervised up to 3 warehouses owned by the company to insure vendors were met daily.
  • Assigned as crew lead to multiple teams to manage the on and off loading of multiple trucks assigned to the company.
  • Created daily logs for the distribution of the cargo based on priority for the individual warehouse I was assigned to at the time.

Education

High School Diploma & Completed College Courses - Business Management & Criminal Justice

Landstown High School & Tidewater Community Colleg
Virginia Beach
05.2001 -

Skills

Expertise in contract assessment

Strong negotiation

Customer engagement

Experienced in insurance sales strategies

Customer service

Insurance sales

Team training and development

Marketing

Licensed insurance agent

Sales quota achievement

Presentation skills

Rapport building

Accomplishments

  • Achieved Gold,Silver,& Bronze Chairman's Club Tier numerous years by selling and retaining insurance policies.
  • Supervised & coached many new-hire staff members.
  • Recognized in Retention Leadership role for having the highest productivity.
  • Selected as a mentor for multiple peers to achieve promotion criteria.
  • Promoted over 3 pay grades within first 2 years of employment with GEICO by excelling in MTD & YTD goals.

Certification

Licensed Auto, Cycle, & Property Insurance Agent - [2011-Current]

Timeline

Insurance Sales Agent

GEICO, Government Employees Insurance
04.2017 - Current

New Hire Trainer

GEICO, Government Employees Insurance
04.2016 - Current

Retention Specialist

GEICO, Government Employees Insurance
06.2015 - Current

Insurance Customer Service Representative

GEICO, Government Employees Insurance
03.2013 - Current

Logistics Specialist

MDV Spartan Nash
08.2011 - 03.2013

High School Diploma & Completed College Courses - Business Management & Criminal Justice

Landstown High School & Tidewater Community Colleg
05.2001 -

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Tyree RobinsonAuto & Property Sales Specialist