Tyrell Williams
Newport News
Summary
Proven leader with a track record of enhancing customer satisfaction at Dennys Restaurant through innovative strategies. Excelled in financial management and verbal communication, significantly improving team performance and operational efficiency. Skilled in marketing and customer service, adept at identifying solutions to elevate customer experience.
Overview
17
17
years of professional experience
Work History
Manager
Dennys Restaurant
Hampton
01.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted performance reviews for team….money handling/counting and ordering inventory/cooking and serving at a fast pace to ensure operations are running efficiently
Production Worker
Smithfield Packing
Smithfield
08.2022 - 01.2023
- Monitored production line operations to ensure efficiency and accuracy.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Attended regular training sessions to increase machine operating skills.
Banquet Server
Express Employment Professionals
Newport News
08.2010 - 02.2021
- Cleared away used plates and utensils following end of meal service.
- Ensured that all dishes were served at the correct temperature.
- Stocked server areas with supplies before, during and after shifts.
Customer Service Manager
TCR
Newport News
04.2008 - 06.2010
- Audited customer account information to identify issues and develop solutions.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Education
High School Diploma -
Warwick High School
Newport News, Virginia06-2007
Skills
- Marketing
- Financial management
- Verbal and written communication
- Customer service
Timeline
Manager
Dennys Restaurant
01.2024 - Current
Production Worker
Smithfield Packing
08.2022 - 01.2023
Banquet Server
Express Employment Professionals
08.2010 - 02.2021
Customer Service Manager
TCR
04.2008 - 06.2010
High School Diploma -
Warwick High School