Shanella Washington
Wawa Food Markets
Woodbridge
6
years of professional experience
Dedicated and customer-focused professional with extensive experience in customer service, retail operations, and team supervision. Skilled in assisting customers, resolving concerns, processing transactions, and maintaining a positive and welcoming environment. Proven ability to multitask, communicate effectively, and provide exceptional service in fast-paced settings. Passionate about building strong customer relationships, ensuring customer satisfaction, and contributing to overall business success.
Work History
Supervisor
2 Years 1 Month- Supported daily store operations with a primary focus on deli service, food preparation, beverage operations, and customer satisfaction.
- Prepared made-to-order sandwiches and other food items while following established food safety and quality standards.
- Operated point-of-sale systems to process food, beverage, merchandise, and fuel purchases.
- Assisted customers with orders, payment transactions, and general inquiries while maintaining efficient service.
- Maintained refrigerated sandwich preparation stations (RSS), inspecting food products for freshness and removing spoiled or expired meats and cheeses.
- Performed detailed cleaning and sanitation of food preparation equipment, refrigerated units, and workstations.
- Restocked and maintained beverage stations to ensure cleanliness, product availability, and operational readiness.
- Provided flexible support across deli, beverage, and cashier operations based on customer demand and staffing needs.
- Resolved customer concerns quickly while maintaining professional service and store standards.
- Monitored inventory levels, stocked merchandise, and coordinated product rotation for freshness.
- Coordinated staff assignments and adjusted coverage to meet changing store priorities.
Assistant Produce Manager
4 Months- Managed daily produce department operations, including inventory control, product organization, stocking, and maintaining department cleanliness.
- Coordinated weekly promotional displays, pricing updates, and special offers every Wednesday to increase product visibility and encourage customer purchases.
- Received and unloaded incoming delivery trucks, organized merchandise, and efficiently restocked shelves to maintain product availability.
- Monitored inventory levels and maintained organized stock areas to support efficient department operations.
- Followed food safety and sanitation procedures, including properly cleaning and sanitizing sinks, equipment, and work areas using approved cleaning solutions.
- Provided additional front-end support by operating cash registers during high-volume periods and assisting customers with purchases, questions, and concerns.
- Delivered exceptional customer service by resolving issues, helping customers locate products, and ensuring a positive shopping experience.
- Balanced departmental responsibilities with customer service needs while maintaining a clean, organized, and welcoming shopping environment.
Front End Supervisor
3 Years 7 Months- Delivered exceptional customer service by assisting shoppers with purchases, answering questions, locating products, and resolving concerns in a friendly and professional manner.
- Supported front-end operations by processing customer transactions, scanning merchandise, bagging groceries, and maintaining an efficient checkout experience.
- Promoted a positive and welcoming shopping environment by maintaining high morale, demonstrating strong communication skills, and providing attentive customer assistance.
- Assisted with customer service desk operations, responding to inquiries, providing store information, and helping customers with their shopping needs.
- Communicated current promotions, special offers, and store announcements to customers to increase awareness of available savings.
- Provided personalized assistance to senior customers, including bagging groceries, helping transport purchases, and escorting customers safely to their vehicles.
- Supported daily store operations through product stocking, shelf organization, and maintaining clean, accessible shopping areas.
- Maintained store cleanliness and sanitation standards by cleaning and sanitizing restrooms and other designated areas.
- Balanced multiple responsibilities across front-end service, produce, custodial duties, and general store operations while maintaining a customer-first approach.
- Monitored cash handling, reconciled tills, and resolved register discrepancies promptly
Education
GED
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Employee motivation
Decision-making
Relationship building
Timeline
Supervisor
Wawa Food Markets
08.2022 - 09.2024Read More
Assistant Produce Manager
Food Lion Grocery
02.2022 - 06.2022Read More
Front End Supervisor
Priceritesupermarkets
06.2018 - 01.2022Read More
Keystone Job Corps
GED
Read More