Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Uma Ban

Chantilly

Summary

I am a data center technician with 3.5 years of experience and a strong work ethic, seeking an exciting opportunity. I can work well under pressure and collaborate with cross-functional teams to complete assigned tasks.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Data Center Technician (IC2)

Milestone Technology
02.2025 - Current
  • Company Overview: Working for UBER data center
  • Professionally resolve hardware issues via the ServiceNow (SNOW) ticket system.
  • Troubleshooting the Hardware components (DIMM, SSD, NVME, PSU, CPU, NIC, RAID)
  • Replace hardware components (HDD, SSD, DIMM, NVME, PSU, FAN, MOBO, NIC, and RAID)
  • Checking host status through the Dongle and Crash Cart.
  • Creating RMA tickets for vendors to replace the new parts.
  • Ordering, receiving, and shipping server parts.
  • Communicate within a ticketing environment and regular updates with server owners and teams through Slack.
  • Experienced and actively participated in the process of decommissioning the host.
  • Documentation of activities with the following SOPs.
  • Working for UBER data center

Data Center Technician

Wipro
Ashburn
02.2024 - 12.2024
  • Company Overview: working for LinkedIn data center
  • Professionally resolve hardware issues via the Jira ticket system.
  • Checking the server health via IPMITOOL in Linux VM.
  • Checking the condition of the server BIOS via a remote access controller like IDRAC.
  • Troubleshooting the Hardware components (DIMM, SSD, NVME, PSU, CPU, NIC, RAID) via Linux VM.
  • Replace hardware components (HDD, SSD, DIMM, NVME, PSU, FAN)
  • Creating RMA tickets for vendors to replace the new parts.
  • Check the parts' warranty or out-of-warranty.
  • Create the decommissioning ticket (DNR) for the host.
  • Schedule and track hardware maintenance.
  • Working for LinkedIn data center

Data Center Technician

Direct Line
Ashburn
03.2023 - 02.2024
  • Company Overview: working for Facebook data center
  • Install, terminate, label, dress, test, and troubleshoot Copper Cables
  • Install and terminate cable and fiber, pull, route, and terminate fiber optic cable.
  • Crimp Copper cable with 568B standard.
  • Cleaning the Cassette port and using VFL to check the light attenuation.
  • Knowledge of Fiber connectors like LC, SC, CT, MPO, etc.
  • Troubleshooting the fiber problem. Checking the Optic in MDF and IDF.
  • Troubleshooting the fiber by using a fiber optic loopback.
  • Working for Facebook data center

Computer Support Technician (Internships)

Impact TEK
Manassas
10.2022 - 03.2023
  • Assist in installing and maintaining computer operating systems, hardware, and software packages.
  • Assist in Hardware parts (HDD, DIMMs, CPU) replacement and troubleshooting.
  • Technical assistance with configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software.

Education

Bachelor’s degree - sociology

Tribhuvan University
Kathmandu, Nepal

Skills

  • Microsoft Office applications
  • Hardware and network troubleshooting
  • IP Networking
  • Linux
  • Critical thinking
  • Server hardware
  • Storage hardware
  • Network hardware
  • DC concepts

Certification

CompTIA A+

Languages

Hindi
Professional
Urdu
Professional

Timeline

Data Center Technician (IC2)

Milestone Technology
02.2025 - Current

Data Center Technician

Wipro
02.2024 - 12.2024

Data Center Technician

Direct Line
03.2023 - 02.2024

Computer Support Technician (Internships)

Impact TEK
10.2022 - 03.2023

Bachelor’s degree - sociology

Tribhuvan University

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Uma Ban