Uma Ban
Chantilly
Summary
I am a data center technician with 3.5 years of experience and a strong work ethic, seeking an exciting opportunity. I can work well under pressure and collaborate with cross-functional teams to complete assigned tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Center Technician (IC2)
Milestone Technology
02.2025 - Current
- Company Overview: Working for UBER data center
- Professionally resolve hardware issues via the ServiceNow (SNOW) ticket system.
- Troubleshooting the Hardware components (DIMM, SSD, NVME, PSU, CPU, NIC, RAID)
- Replace hardware components (HDD, SSD, DIMM, NVME, PSU, FAN, MOBO, NIC, and RAID)
- Checking host status through the Dongle and Crash Cart.
- Creating RMA tickets for vendors to replace the new parts.
- Ordering, receiving, and shipping server parts.
- Communicate within a ticketing environment and regular updates with server owners and teams through Slack.
- Experienced and actively participated in the process of decommissioning the host.
- Documentation of activities with the following SOPs.
- Working for UBER data center
Data Center Technician
Wipro
Ashburn
02.2024 - 12.2024
- Company Overview: working for LinkedIn data center
- Professionally resolve hardware issues via the Jira ticket system.
- Checking the server health via IPMITOOL in Linux VM.
- Checking the condition of the server BIOS via a remote access controller like IDRAC.
- Troubleshooting the Hardware components (DIMM, SSD, NVME, PSU, CPU, NIC, RAID) via Linux VM.
- Replace hardware components (HDD, SSD, DIMM, NVME, PSU, FAN)
- Creating RMA tickets for vendors to replace the new parts.
- Check the parts' warranty or out-of-warranty.
- Create the decommissioning ticket (DNR) for the host.
- Schedule and track hardware maintenance.
- Working for LinkedIn data center
Data Center Technician
Direct Line
Ashburn
03.2023 - 02.2024
- Company Overview: working for Facebook data center
- Install, terminate, label, dress, test, and troubleshoot Copper Cables
- Install and terminate cable and fiber, pull, route, and terminate fiber optic cable.
- Crimp Copper cable with 568B standard.
- Cleaning the Cassette port and using VFL to check the light attenuation.
- Knowledge of Fiber connectors like LC, SC, CT, MPO, etc.
- Troubleshooting the fiber problem. Checking the Optic in MDF and IDF.
- Troubleshooting the fiber by using a fiber optic loopback.
- Working for Facebook data center
Computer Support Technician (Internships)
Impact TEK
Manassas
10.2022 - 03.2023
- Assist in installing and maintaining computer operating systems, hardware, and software packages.
- Assist in Hardware parts (HDD, DIMMs, CPU) replacement and troubleshooting.
- Technical assistance with configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software.
Education
Bachelor’s degree - sociology
Tribhuvan University
Kathmandu, NepalSkills
- Microsoft Office applications
- Hardware and network troubleshooting
- IP Networking
- Linux
- Critical thinking
- Server hardware
- Storage hardware
- Network hardware
- DC concepts
Certification
CompTIA A+
Languages
Hindi
Professional
Urdu
Professional
Timeline
Data Center Technician (IC2)
Milestone Technology
02.2025 - Current
Data Center Technician
Wipro
02.2024 - 12.2024
Data Center Technician
Direct Line
03.2023 - 02.2024
Computer Support Technician (Internships)
Impact TEK
10.2022 - 03.2023
Bachelor’s degree - sociology
Tribhuvan University