UMAIR SALEEM
Springfield
Summary
Results-driven IT Help Desk Support Specialist with over five years of experience delivering Tier 1 and Tier 2 technical support, troubleshooting hardware, software, and networking issues, and managing enterprise systems. Experienced with Active Directory, Windows OS, Office 365, VPN support, Linux troubleshooting, and data center operations. Strong background in server installation, hardware diagnostics, and infrastructure maintenance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Center Technician
Amazon
02.2026 - Current
- Installed and configured servers, storage devices, and networking equipment for optimal performance.
- Monitored system performance and resolved issues to maintain operational uptime and reliability.
- Conducted hardware diagnostics and repairs, ensuring timely resolution of technical problems.
- Implemented preventative maintenance procedures to enhance equipment lifespan and functionality.
- Trained new technicians on best practices for data center management and safety protocols.
- Moved and installed shelves, power strips, rails, servers, switches, and other equipment.
- Accepted tasks and documented status using ticketing systems, time reports, and email.
- Investigated and resolved complex hardware faults, including motherboard swaps, backplane replacements, and memory/CPU diagnostics.
- Executed advanced Linux CLI troubleshooting to resolve kernel panics, network connectivity drops, and storage array failures.
- Provided expert guidance during critical incidents, ensuring prompt resolution of issues and minimizing impact on client services.
- Performed routine inspections and troubleshooting on hardware systems.
- Monitored and maintained data center equipment to ensure optimal performance.
IT Support Specialist
Vailexa Technology
Virginia
11.2020 - 11.2025
- Provide end-user technical support across six office locations, ensuring smooth IT operations.
- Manage and resolve help desk tickets using ServiceNow and Remedy.
- Administer and troubleshoot Active Directory, Group Policies, and user access controls.
- Conduct system imaging, software installations, and hardware upgrades.
IT Support Specialist
TD Bank
Virginia
04.2019 - 09.2020
- Provided technical support for Windows OS, Office 365, and enterprise software applications.
- Managed user accounts, password resets, and access control within Active Directory.
- Configured and deployed new laptops/desktops with required applications and updates.
Education
Bachelor of Computer Science -
Comsats University
PakistanSkills
- Operating Systems
- Networking
- IT Support Tools
- Security
- Windows OS & Server Management
- Active Directory Administration
- Help Desk Ticketing Systems
- Office 365 & SharePoint Support
- VPN & Remote Access Support
- Linux CLI Troubleshooting
- Hardware & Software Installation
- Technical Documentation
- Network Configuration & Security
- Data Center Operations
Certification
- CompTIA A+
- CompTIA Network+
Timeline
Data Center Technician
Amazon
02.2026 - Current
IT Support Specialist
Vailexa Technology
11.2020 - 11.2025
IT Support Specialist
TD Bank
04.2019 - 09.2020
Bachelor of Computer Science -
Comsats University