Umair Zafar
Falls Church
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Service Manager
Shall Gas Station
01.2022 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Resolved customer complaints in professional and timely manner.
- Monitored inventory levels and placed orders to replenish stock.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Negotiated with vendors to secure best prices for parts and supplies.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Assistant Manager
Auto & Tire Works
12.2020 - 01.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Monitored security to protect employees, customers and property.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
Bachelor of Science - Accounting And Business Management
Oxford Brookes University
09.2017
Skills
- Technical Troubleshooting
- Customer satisfaction measurement
- Multitasking and Organization
- Client Retention Strategies
- Data Analytics
- Employee Supervision
Timeline
Service Manager
Shall Gas Station
01.2022 - Current
Assistant Manager
Auto & Tire Works
12.2020 - 01.2022
Bachelor of Science - Accounting And Business Management
Oxford Brookes University
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