Umar Tahir
Ashburn,VA
Summary
Results-driven management professional with proven ability to lead teams to success. Focuses on team collaboration, operational efficiency, and achieving measurable but attainable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Experience Leader
Signature Flight Support
03.2025 - Current
- Led guest feedback initiatives to enhance overall satisfaction and service quality.
- Developed training programs for team members, focusing on exceptional customer service standards.
- Implemented process improvements that streamlined guest experiences.
- Analyzed guest satisfaction data to identify trends and identify areas of improvement.
- Oversaw daily operations, ensuring compliance with hospitality standards and enhancing overall efficiency.
- Trained new team members on best practices, SOP's and to deliver outstanding customer service in a fast-paced environment.
- Conducted regular inspections of public areas to ensure cleanliness, safety, and overall guest satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Implemented increased safety standards to ensure all guests and team members were being safe.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Shift Leader
Dairy Queen
03.2019 - 12.2023
- Managed Employees by assigning specific tasks based on skill sets and experience. This allowed the team to deliver personalized high quality service.
- Motivated Employees to perform their best work with encouragement, opportunities to learn and grow and greater autonomy.
- Managed Inventory in an efficient manner which allowed for reduction in product loss.
- Maintained proper procedure to ensure consistency across all areas of business.
- Oversaw Financial Transactions with the highest degree of accuracy.
- Maintained High Quality of Customer Service and Care.
Patient Safety Associate
Inova Health System
05.2020 - 08.2021
- Oversaw Patient care in hospital setting.
- Assisted Nursing staff with patients needs and services.
- Managed transportation for patients and allowed for seamless transfer to different sections of care.
- Assisted in patient daily activities.
- Recorded and monitored patients vitals and relevant information.
- Utilized Telehealth Devices to monitor and record patient interactions.
Education
Bachelor's degree - Business
Strayer University-District of Columbia
Washington, DC12.2023
Associate's degree - General Studies
Northern Virginia Community College
Sterling, VA05.2021
Skills
- Shift Management
- Supply Chain
- Logistics
- Negotiation
- Payroll
- Administrative Experience
- Process Improvement
- Organizational skills
- Time management
- Team supervision
- Guest relations management
- Air travel
- Guest inquiry resolution
- Complaint handling
- Reliability
- Customer engagement
Certification
CPR Certification
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Full Professional
Hindi
Full Professional
Arabic
Professional Working
Timeline
Guest Experience Leader
Signature Flight Support
03.2025 - Current
Patient Safety Associate
Inova Health System
05.2020 - 08.2021
Shift Leader
Dairy Queen
03.2019 - 12.2023
Associate's degree - General Studies
Northern Virginia Community College
Bachelor's degree - Business
Strayer University-District of Columbia