Unique Evans
Richmond,VA
Summary
Dynamic educator and customer service professional with proven expertise in classroom management and conflict resolution from roles at A Child's Place and Maximus. Excelled in creating engaging learning environments and resolving customer issues, enhancing loyalty. Skilled in Microsoft Excel and active listening, achieving top performance in both educational and service-oriented settings.
Overview
3
3
years of professional experience
Work History
Preschool Teacher
A Child's Place
05.2024 - Current
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Assisted and supervised 24 children through entire school day.
Customer Service Representative
Maximus
10.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Applied Science - Information Systems
Brightpoint Community College
Chester, VA06.2026
High School Diploma -
Prince George High School
Prince George, VA06.2019
Skills
- Classroom Management
- Classroom Organization
- Child Development
- Positive Reinforcement
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Call Center Operations
Timeline
Preschool Teacher
A Child's Place
05.2024 - Current
Customer Service Representative
Maximus
10.2021 - 12.2023
Associate of Applied Science - Information Systems
Brightpoint Community College
High School Diploma -
Prince George High School
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