VALARIE WISECARVER
Roanoke
Summary
I am a very quick learner. Learn by doing. Need no supervision. Work well on my own. Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Overview
25
25
years of professional experience
Work History
Account Specialist
Midland Credit Management
03.2023 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Adhered to standards of quality and service as well as all compliance requirements.
- Ensured compliance with industry regulations by diligently reviewing account documentation and transactions.
Set Team Member
Private Label Marketing PLM
08.2015 - 07.2020
- Part of a team of 60 people
- Received Work schedule via computer weekly
- Completed assignments according to Blueprints/planogram
- Problem solved issues with minimal to no supervision
- Accountable for worked hours digitally
- Worked as a team to complete all sets assigned
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Merchandiser
Driveline Retail
11.2013 - 08.2015
- Detailed instruction to follow to complete project
- Oversaw work done at several stores
- Manage the time allowed with hours still available
- Responsible for reporting any issues that would keep the project from being completed
- Manage time by use of payroll system with documentation to be paid
- Help other reps in their store with projects they haven't been able to complete
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
Key holder
Dollar General
09.2011 - 11.2013
- Responsible for organization of store
- Make sure all endcaps and seasonal sections are set by date due
- Completed bank deposits and set up drawers for next shift
- Followed shut down procedures and secure the building at the end of my shift
- Balance shipments from vendors with inventory ordered
- Held vendors to all rules and stocking quantity limits
- Responsible to process all return and handle customer complaints and concerns
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Medical Billing Support
Sierra Vista Community Hospital
01.2006 - 05.2007
- Pulled medical files for insurance billers
- Responsible for billing secondary insurance
- Managed Accounts billable and payable
- Contacted companies to aid in processing patient claims
- Supported hospital revenue goals with accurate data entry of patient demographics, insurance, and medical information.
- Enhanced team productivity by providing training on medical billing software and best practices.
- Maintained accuracy in medical coding, resulting in reduced errors and improved billing processes.
- Improved billing accuracy by conducting thorough medical record audits and identifying discrepancies in documentation.
- Enhanced patient care by providing comprehensive medical support to aerospace personnel.
Call Center Rep
Federal Emergency Management Agency
04.2004 - 05.2005
- Held security clearance
- Handled took calls to determine eligibility to receive funds for damage to property when a federal disaster was declared
- Surveyed the caller to determine what program where available to them and what other organization could help
- Worker what ever shift was required
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Customer Service Rep
Agegis
03.2000 - 04.2001
- Worked in a call center
- Serviced customers accounts
- Processed points for award program for American Express
- Serviced customers for any issues on their accounts
- Investigated their current program to determine if there was and benefits or other card product that would be of more benefit
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
General Studies -
Lord Fairfax Community College
Middletown, VaSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Workplace safety
- Money handling
- Computer skills
Timeline
Account Specialist
Midland Credit Management
03.2023 - Current
Set Team Member
Private Label Marketing PLM
08.2015 - 07.2020
Merchandiser
Driveline Retail
11.2013 - 08.2015
Key holder
Dollar General
09.2011 - 11.2013
Medical Billing Support
Sierra Vista Community Hospital
01.2006 - 05.2007
Call Center Rep
Federal Emergency Management Agency
04.2004 - 05.2005
Customer Service Rep
Agegis
03.2000 - 04.2001
General Studies -
Lord Fairfax Community College
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