Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Valencia Luce

Portsmouth

Summary

Dynamic veterinary assistant with proven expertise at Banfield Animal Hospital, excelling in patient care and client communication. Skilled in diagnostic imaging and medication administration, I enhanced client satisfaction through effective education and support. Recognized for maintaining a sanitary environment and fostering strong relationships, ensuring optimal animal welfare and team collaboration.

Overview

9
9
years of professional experience

Work History

Veterinary Assistant

Banfield Animal Hospital
09.2022 - 03.2023
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Improved client relations through effective communication and education on pet health needs.
  • Administered medications to animals in treatment and documented changes in condition.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
  • Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.

Sales Associate

JCPenney
06.2014 - 08.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Education

Penn Foster Career School
Scranton, PA

High School Diploma -

Deep Creek High School
Chesapeake, VA
06.2014

Skills

  • Client communication
  • Animal safety
  • Appointment scheduling
  • Medication administration
  • Sample collection
  • Euthanasia assistance
  • Animal grooming
  • Vaccine administration
  • Laboratory procedures
  • Sanitation protocols
  • Medical record-keeping
  • Diagnostic imaging
  • Client education
  • Post operative care
  • Surgical procedures and support
  • Pharmacy inventory
  • Reception duties
  • Patient flow management
  • Physical examinations
  • Procedure support
  • Reception area maintenance
  • Reception support
  • Anesthesia monitoring
  • Careful restraint
  • Pre-anesthetic preparation
  • Animal restraint
  • Multitasking
  • Attention to detail
  • Active listening
  • Excellent communication
  • Problem-solving
  • Organizational skills
  • Veterinarian assistance
  • Time management
  • Patient Check-ins
  • Patient recordkeeping
  • Relationship building
  • Written communication

Additional Information

Dedicated and adaptable professional with experience in animal care, customer service, and household management. Skilled in multitasking, communication, and problem-solving, with a strong work ethic and a compassionate, team-oriented mindset. Proven ability to learn quickly, manage time effectively, and provide excellent service in fast-paced environments. Passionate about helping others—both people and animals—and bringing positive energy to every role.

Timeline

Veterinary Assistant

Banfield Animal Hospital
09.2022 - 03.2023

Sales Associate

JCPenney
06.2014 - 08.2014

Penn Foster Career School

High School Diploma -

Deep Creek High School

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Valencia Luce