Valencia Pierce
Chesapeake
Summary
Dedicated professional with expertise in customer service, multitasking, and time management. Committed to delivering exceptional customer experiences and achieving high satisfaction rates. Proven ability to adapt quickly to new challenges and environments while maintaining a strong work ethic. Demonstrates excellent interpersonal skills and the capacity to work independently and efficiently.
Overview
10
10
years of professional experience
Work History
Patient Access Tech II/Team Leader
CHKD Mental Health
Norfolk
03.2023 - Current
- Facilitated paperwork submission for Foster Care appointments by collaborating with case workers.
- Scheduled follow-up appointments for patients using EPIC.
- Managed office setup for new providers, including signage and workspace organization.
- Ensured accurate co-pay collection for next-day appointments.
- Performed daily administrative tasks to maintain operational efficiency.
- Covered shifts and filled in during staff absences as needed.
- Attended weekly meetings to align on departmental objectives.
- Ordered testing materials and conducted inventory checks for office supplies.
- Place work orders for the building
Patient Access Tech II
CHKD Mental Health
Norfolk
03.2022 - 03.2023
- Administered seven providers, ensuring efficient patient flow and communication.
- Verified insurance before appointments to minimize billing issues.
- Checked in patients using Epic to maintain accurate records.
- Sent discharge letters certified to parents, ensuring timely delivery.
- Managed daily tasks by monitoring provider emails for updates.
- Utilized Micro Teams messaging to promptly alert providers of important notifications.
- Coordinated scheduling of group therapy sessions for optimal resource usage.
- Facilitated end-of-day check-out appointments in Epic for streamlined processes.
- Make historical charts
- Make testing folders for providers
Patient Registration Technician
Tidewater Children's Associates/ TCA
Chesapeake
06.2018 - 03.2022
- Checked in patients utilizing Epic system for efficient patient flow.
- Registered and verified insurance information in Epic to ensure accuracy.
- Prepared medical records for timely distribution to relevant parties.
- Scheduled follow-up and well-check appointments to support patient continuity of care.
- Scanned medication requests into PowerChart, enhancing documentation reliability.
- Answered incoming calls using Cisco Finesse, addressing patient inquiries promptly.
- Processed appointment check-outs, including copays via card machine and Epic.
- Organized daily paperwork for providers to streamline next-day operations.
Patient Access Tech/Team Leader
CHKD Urgent Care
Chesapeake
02.2016 - 05.2018
- Registered patients in Eclipsys, ensuring accurate data entry and efficient processing.
- Verified insurance details to facilitate seamless patient admissions.
- Scanned photo IDs and insurance cards into Powerchart for digital record-keeping.
- Managed tracking board in Firstnet to optimize patient room assignments.
- Collected co-pays using Eclipsys, enhancing revenue cycle management.
- Batched end-of-day transactions to streamline financial reconciliation.
- Scanned visit summaries into patient charts for comprehensive documentation.
- Answered calls via Cisco phone, directing inquiries and taking messages for providers.
Patient Access Tech
CHKD Urgent Care
Chesapeake
06.2015 - 02.2016
- Registered patients in Eclipsys and verified insurance details.
- Scanned photo ID and insurance cards into Powerchart for accurate records.
- Managed patient tracking board in Firstnet to facilitate timely rooming.
- Collected co-pays in Eclipsys, ensuring proper financial procedures.
- Processed end-of-day batching to streamline daily operations.
- Scanned visit summaries into patient charts for comprehensive documentation.
- Handled incoming calls on Cisco phone, providing efficient communication support.
- Recorded messages for providers and logged them in patient charts for follow-up.
Education
Medical Assistant -
Centura College
Chesapeake, VA06-2014
High School Diploma -
Lake Taylor High
06-1990
References
References available upon request.
Timeline
Patient Access Tech II/Team Leader
CHKD Mental Health
03.2023 - Current
Patient Access Tech II
CHKD Mental Health
03.2022 - 03.2023
Patient Registration Technician
Tidewater Children's Associates/ TCA
06.2018 - 03.2022
Patient Access Tech/Team Leader
CHKD Urgent Care
02.2016 - 05.2018
Patient Access Tech
CHKD Urgent Care
06.2015 - 02.2016
Medical Assistant -
Centura College
High School Diploma -
Lake Taylor High
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