Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Valeria Gonzalez

Henrico

Summary

Customer oriented general manager with 7 year of experience. As well as part of a results-focused team. Experienced in social media networking. Able to diffuse misunderstandings, while promoting effective two-way communication, excellent problem solving skills. Organized, efficient and always willing to go the extra mile. Highly skilled at managing complex schedules and travel arrangements. Conscientious worker who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic, committed to approaching administrative tasks with tenacity and attention to detail.

Overview

8
8
years of professional experience

Work History

Merchandise Manager

Crucial Rip
01.2022 - Current
  • Monitored company inventory to keep stock levels and database updated.
  • Engaged with customers to build rapport and loyalty.
  • Manage the day to day activities on social media.


Touring Merchandise Manager

Revenant
01.2019 - Current
  • Set Up and Break Down Merchandise Table
  • Sell Inventory
  • Encourage fans to sign up for mailing list
  • Nightly settlement in Excel
  • Keep stock of all items on hand
  • Perform nightly inventory

General Manager

Jimmy John's
08.2017 - Current
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

Associate of Arts - Communications

UPR - Ponce
Ponce, PR
05.2018

Skills

  • Creative and innovative
  • Social media savvy
  • Proactive and able to learn quickly
  • Tour experience
  • Effective time management skills
  • Professional phone etiquette
  • Excellent communicator
  • Articulate and well-spoken
  • Critical and analytical thinking skills
  • Superior relationship-building skills
  • Manager Coaching and Training
  • Cash Control

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Merchandise Manager

Crucial Rip
01.2022 - Current

Touring Merchandise Manager

Revenant
01.2019 - Current

General Manager

Jimmy John's
08.2017 - Current

Associate of Arts - Communications

UPR - Ponce
Valeria Gonzalez