Valeria Nunez
Richmond
Summary
Professional leader skilled in team collaboration, customer service, and conflict resolution. Strong focus on achieving results and adapting to changing needs in fast-paced environments. Reliable, approachable, and effective in managing staff and ensuring exceptional guest experiences. Embodied to make connections and make a difference with each person every day.
Overview
6
6
years of professional experience
Work History
Front of House Director
Chick-fil-A
4920 W Broad Street
11.2024 - Current
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Analyzed customer feedback to identify trends and improve service delivery.
- Resolved guests complaints while maintaining positive customer environment.
- Managed staff scheduling to optimize labor efficiency during peak hours.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Drive-Thru Director
Chick-fil-A
1529 N Parham Rd
03.2022 - 11.2024
- Supervised drive-thru operations, ensuring timely service and customer satisfaction.
- Trained team members on efficient order processing and customer interaction techniques.
- Streamlined workflow processes to enhance speed and accuracy in order delivery.
- Implemented training programs that improved staff performance and reduced errors.
- Trained upcoming leadership in the pipeline.
- Worked with junior leadership for the growth of the Drive-Thru experience + sales.
Assistant Director
Chick-fil-A
1529 N Parham Rd
10.2021 - 03.2022
- Collaborated with management to develop and implement operational strategies enhancing team performance.
- Streamlined communication among the Drive-Thru, improving workflow efficiency and systems.
- Trained and mentored team members on customer service excellence, fostering a positive Drive-Thru experience.
- Observed metrics and sales flow
Team Member
Chick-fil-A
1529 N Parham Rd
11.2019 - 10.2021
- Provided exceptional customer service in fast-paced environment.
- Maintained cleanliness and organization of dining and food preparation areas.
- Assisted team members in achieving daily operational goals and tasks.
Education
Associate of Applied Science -
J. Sargeant Reynolds Community College
Richmond, Virginia, VAHigh School Diploma -
Douglas Southall Freeman Highschool
Henrico, VA05-2021
Skills
- Guest relations
- Conflict resolution
- Training and mentoring
- Communication
- Critical thinking
- Relationship building
- Leadership
- Adaptability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front of House Director
Chick-fil-A
11.2024 - Current
Drive-Thru Director
Chick-fil-A
03.2022 - 11.2024
Assistant Director
Chick-fil-A
10.2021 - 03.2022
Team Member
Chick-fil-A
11.2019 - 10.2021
Associate of Applied Science -
J. Sargeant Reynolds Community College
High School Diploma -
Douglas Southall Freeman Highschool