Valeria Placencia
Sterling
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Patient Coordinator/Surgical Scheduler
Virginia Bariatric Surgery Center
Herndon, VA
07.2022 - Current
- Coordinated patient scheduling, ensuring optimal clinic flow and minimal wait times.
- Collaborated with medical staff to streamline communication regarding patient needs and treatment plans.
- Developed patient education materials, enhancing understanding of procedures and post-operative care.
- Maintained electronic health records with high accuracy, ensuring compliance with privacy regulations and standards.
- Served as a key liaison between patients, physicians, and hospital staff, fostering strong relationships that supported effective care coordination.
- Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
- Verified insurance coverage and obtained pre-authorizations.
Healthcare Recruiter
Quadrant Inc
Reston, VA
02.2022 - 07.2022
- Developed targeted recruitment strategies to attract qualified healthcare professionals.
- Managed recruitment process, including sourcing, interviewing, assisting candidates with resumes, and helping them get ready for their interviews.
- Worked with healthcare employees to determine specific job qualifications.
- Collaborated with managers to identify and address employee relations issues.
- Collaborated with hiring managers to identify staffing needs and create detailed job descriptions.
- Utilized applicant tracking systems to streamline candidate management and improve workflow efficiency.
Membership Concierge III
Life Time Inc.
09.2021 - 02.2022
- Develop positive relationships with members by responding to their needs and promoting services or products.
- Assists with the hiring and on-boarding or new team members.
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
- Contribute to daily huddles, meetings, and assist in creating prep sheets.
- Promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals.
- Coordinated reservations and bookings, optimizing guest experiences.
Assistant Member Services Manager
Life Time Inc.
03.2020 - 09.2021
- Leads, coaches, and develops the Member Services team.
- Recruited, hires, supports, and retains driven individuals focused on building long-term, value-based member relationships that enable achievement of acquisition and retention goals.
- Creates, maintains, and executes the business plans and adjusts as needed to deliver results at or above company expectations in member acquisition and retention.
- Builds long lasting relationships with members.
Member Services Specialist
Life Time Inc.
06.2017 - 03.2020
- Managed and delivered exceptional customer service.
- Maintained front desk operations.
- Provided administrative support by entering sales transactions for members.
- Attends daily huddle and assist with the creation of the daily huddle prep sheet to increase the club Member connectivity.
- Contacts members via phone, email and in-club conversations, building relationships and engaging members within their areas of interest.
Assistant Manager
Gap
06.2016 - 06.2017
- Supported strategies and process to drive store sales
- Recruited, hired, and developed highly productive Brand Associates and Expert teams.
- Perform Service Leader duties and ensure consistent execution of standard operating procedures.
- Implement action plans to maximize efficiencies and productivity.
Education
High School -
Dominion High School
01-2010
Skills
- Administrative support
- Customer relations
- Customer service
- Database administration
- Microsoft office
- Relationship building
- Hiring
- Onboarding
- Office administration
- Bilingual
- Quality assurance
Websites
Languages
Spanish
Native or Bilingual
Timeline
Patient Coordinator/Surgical Scheduler
Virginia Bariatric Surgery Center
07.2022 - Current
Healthcare Recruiter
Quadrant Inc
02.2022 - 07.2022
Membership Concierge III
Life Time Inc.
09.2021 - 02.2022
Assistant Member Services Manager
Life Time Inc.
03.2020 - 09.2021
Member Services Specialist
Life Time Inc.
06.2017 - 03.2020
Assistant Manager
Gap
06.2016 - 06.2017
High School -
Dominion High School