Valerie Crawford
Virginia Beach
Summary
Dynamic property management professional with extensive experience at Portsmouth Redevelopment and Housing Authority. Proven expertise in LIHTC compliance and critical thinking, ensuring full occupancy and timely recertifications. Adept at utilizing Yardi for efficient operations while delivering exceptional customer service and fostering resident satisfaction. Committed to enhancing community living standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Burlington Capital
03.2025 - Current
- Coordinated tenant communications to address inquiries and resolve issues effectively.
- Assisted in managing lease agreements, ensuring compliance with regulations and company policies.
- Conducted property inspections, identifying maintenance needs and coordinating repairs with vendors.
- Managed lease agreements and ensured compliance with company policies and local regulations.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
Assistant Community Manager
Atlantis Apartments
07.2024 - 02.2025
- Company Overview: LIHTC Property.
- Conducts all initial, annual, and interim recertifications in a timely and accurate manner.
- Monitors resident rent accounts, performs resident counseling sessions, and may recommend legal action for delinquent or nonpayment of rent.
- Makes periodic inspections of grounds, buildings, and resident living conditions, and recommends appropriate action to correct deficiencies observed.
- Ensures full occupancy of dwelling units, and effects the timely coordination of apartment turnovers to minimize losses in rental income.
- Assists in the issuance of leases, conducts move-in orientations, lease reviews, and the housing of new residents.
- Ensures the prompt payment of rent and other charges, monitors delinquent accounts, and conducts follow-up collection conferences.
- May attend court regarding restitution of property damage, unlawful detainers, and debt warrants related to delinquency in payment, monitors evictions, and processes other necessary legal actions against residents.
- Ensures that timely resident transfers are performed, and assures compliance with the Department of Housing and Urban Development (HUD) occupancy standards.
- Follow up with the resident and/or maintenance staff to ensure work orders were completed.
- Responds to after-hour emergency situations that might require assistance from management.
Assistant Property Manager
Portsmouth Redevelopment and Housing Authority
01.2024 - 07.2024
- Conducts all initial, annual, and interim recertifications in a timely and accurate manner.
- Monitors resident rent accounts, performs resident counseling sessions, and may recommend legal action for delinquent or nonpayment of rent.
- Makes periodic inspections of grounds, buildings, and resident living conditions, and recommends appropriate action to correct deficiencies observed.
- Ensures full occupancy of dwelling units, and effects the timely coordination of apartment turnovers to minimize losses in rental income.
- Assists in the issuance of leases, conducts move-in orientations, lease reviews, and the housing of new residents.
- Ensures the prompt payment of rent and other charges, monitors delinquent accounts, and conducts follow-up collection conferences.
- May attend court regarding restitution of property damage, unlawful detainers, and debt warrants related to delinquency in payment, monitors evictions, and processes other necessary legal actions against residents.
- Ensures that timely resident transfers are performed, and assures compliance with the Department of Housing and Urban Development (HUD) occupancy standards.
- Performs quality assurance and control checks on resident files, including move-ins, move-outs, recertifications, interims, maintenance emergency and non-emergency work orders, contractor inspections, and all other related paperwork, including the submittal of HUD documents to the Public Housing Information Center (PIC).
- Monitors the monthly apartment inspection schedule, housekeeping problems, and conducts follow-up inspections.
- Follow up with the resident and/or maintenance staff to ensure work orders were completed.
- Prepares reports, written correspondence, and typewrites as required.
Administrative Assistant
Portsmouth Redevelopment and Housing Authority
08.2023 - 01.2024
- Advised on rental policies and procedures to ensure compliance with applicable laws and/ or guidelines.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled and confirmed appointments and meetings for management team.
Administrative Assistant
Tactical Electronics
08.2022 - 03.2023
- Answer and direct phone calls
- Organize and schedule appointments and meetings
- Maintain contact lists
- Produce and distribute correspondence memos, letters, faxes, and forms
- Generate reports
- Prepare and monitor invoices
- Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
Legal Assistant
The Mapp Law Firm
08.2021 - 08.2022
- Administrative tasks such as answering phones, responding to emails, and greeting clients
- Creating drafts of contracts, letters, and other legal documents
- Gathering documents, statements, and evidence a lawyer will need for trial
- Scheduling meetings, interviews and appointments with clients, lawyers, and witnesses
- Preparing and mailing out marketing to potential clients
- Scanning and uploading documents
- Filing documents
Education
Associates Degree - Human Resources Specialist
Bryant And Stratton College
Albany, NY12.2017
Skills
- Microsoft Project
- Property management
- Human resources
- Office management
- Critical Thinking
- Section 8
- Training & development
- Customer service
- Organization
- LIHTC
- Yardi
- Fair Housing Regulations
- Microsoft Excel
- PowerPoints
- Internal Growth Program
Certification
- Medical Billing Certification
- Driver's License
References
References available upon request.
Timeline
Assistant Property Manager
Burlington Capital
03.2025 - Current
Assistant Community Manager
Atlantis Apartments
07.2024 - 02.2025
Assistant Property Manager
Portsmouth Redevelopment and Housing Authority
01.2024 - 07.2024
Administrative Assistant
Portsmouth Redevelopment and Housing Authority
08.2023 - 01.2024
Administrative Assistant
Tactical Electronics
08.2022 - 03.2023
Legal Assistant
The Mapp Law Firm
08.2021 - 08.2022
Associates Degree - Human Resources Specialist
Bryant And Stratton College
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