Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Kemp

Portsmouth

Summary

My objective is to learn and obtain the knowledge and skill set of the organization. Ability to work well with others and to train other associates to excel in the company. Efficient and accurate Certified Pharmacy Technician thrives in fast-paced settings. Team player with strong customer engagement and data entry skills. Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.

Overview

12
12
years of professional experience

Work History

Pharmacy Prior Authorization Coordinator

Sentara Healthcare
Virginia Beach, VA
07.2022 - Current
  • Resolved customer inquiries through various channels, enhancing satisfaction.
  • Collaborated with cross-functional teams to streamline processes, improving response times to customer issues.
  • Provided exceptional customer support to resolve insurance inquiries and claims efficiently.
  • Assisted clients in understanding policy details, coverage options, and benefits effectively.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.

Certified Pharmacy Technician

Walmart
Virginia beach, VA
09.2020 - 04.2023
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.

Customer Service Manager

Walmart
Killeen, TX
01.2016 - 09.2020
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Organize and implemented breaks and lunches and cooperate with others to achieve excellent work standards
  • Establish milestones and clear goals that the associates and I can work towards
  • Support associates with vital information about the organization’s operational functions.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.

Sales Associate

Target
Harker Heights, TX
08.2015 - 02.2016
  • Greeted customers as the entered the store and making sure that when they left their shopping experience was complete
  • Ability to work independently with minimal supervision as well as the ability to work as part of a team
  • Ability to problem solve, detail oriented, and effectively manage time.
  • Helped customers find specific products, answered questions and offered product advice.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Team Lead

Jack in the Box
Killeen, TX
08.2014 - 10.2015
  • Greeting customers, taking orders and preparing food with excellence and good quality
  • Having the ability to cooperate and work well with others to achieve great work standards
  • Organized and implemented break schedules, meal prep, and implemented closing procedures
  • Rotated through series of different stations based on team needs.
  • Delegated daily tasks to team members to optimize group productivity.

Education

ExCPT Pharmacy Technician (CPhT) -

National Healthcare Association
07.2021

Pharmacy Technician

Pharmacy Technician University
Bentonville, AR
01.2021

Associate of Arts - Interdisciplinary Studies

Central Texas College
Killeen, TX
05.2019

High school diploma -

Ellison High School
Killeen, TX
06.2014

Skills

  • Medication Storage and Labeling
  • Recordkeeping and Documentation
  • Prescription Refill Fulfillment
  • Customer Service
  • Prioritization and Organization
  • Cleaning and Sanitizing
  • Equipment Cleaning and Maintenance
  • Workflow Optimization
  • Problem-Solving Skills
  • Relationship Building
  • Answering and Routing Calls
  • Work Prioritization

Timeline

Pharmacy Prior Authorization Coordinator

Sentara Healthcare
07.2022 - Current

Certified Pharmacy Technician

Walmart
09.2020 - 04.2023

Customer Service Manager

Walmart
01.2016 - 09.2020

Sales Associate

Target
08.2015 - 02.2016

Team Lead

Jack in the Box
08.2014 - 10.2015

Pharmacy Technician

Pharmacy Technician University

Associate of Arts - Interdisciplinary Studies

Central Texas College

High school diploma -

Ellison High School

ExCPT Pharmacy Technician (CPhT) -

National Healthcare Association
Valerie Kemp