Summary
Overview
Work History
Education
Skills
Timeline
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Valerie McVay

Stafford

Summary

Results-driven Inventory Supervisor with a proven track record in optimizing returns processing and enhancing data accuracy. Expert in root cause analysis and process improvement, delivering significant cost reductions and operational efficiency.

Overview

4
4
years of professional experience

Work History

Inventory/Returns Supervisor

FIDELITONE
Manassas
02.2025 - Current
  • Developed strategies for reducing costs associated with returns.
  • Conducted regular training sessions with staff on return procedures.
  • Tracked returned items and updated inventory records accordingly.
  • Maintained accurate and up-to-date records of all inventory transactions.
  • Investigated customer complaints related to shortages or incorrect item deliveries from the warehouse.
  • Performed root cause analysis on any discrepancies identified between actual inventory levels versus expected quantities.
  • Managed the cycle count process by conducting periodic physical counts of inventory items.
  • Collaborated with vendors and suppliers to resolve discrepancies or issues with inventory.

Inventory Team Leader

FIDELITONE
Manassas
12.2022 - 02.2025
  • Created reports on inventory levels, discrepancies, shortages, overages, damages.
  • Identified areas for improvement in the inventory process and developed strategies to increase efficiency.
  • Maintained quality standards by inspecting incoming items against purchase orders prior to acceptance.
  • Resolved customer complaints related to shipments by investigating root causes and implementing corrective actions as needed.
  • Coordinated with other departments to ensure timely delivery of orders.
  • Conducted regular cycle counts and physical inventories to maintain accurate records of goods and materials.
  • Collaborated with vendors and suppliers to resolve discrepancies or issues with inventory

Dispatcher

FIDELITONE
Manassas
05.2021 - 12.2022
  • Provided timely updates to customers regarding their orders or requests.
  • Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Resolved customer complaints related to service issues or delays.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.

Education

High School Diploma -

Forest Park High School
Woodbridge, VA
06-2016

Skills

  • Inventory management and vendor coordination
  • Returns processing and data accuracy
  • Root cause analysis and process improvement
  • Quality assurance
  • Problem solving
  • Effective communication
  • Attention to detail
  • Policy enforcement

Timeline

Inventory/Returns Supervisor

FIDELITONE
02.2025 - Current

Inventory Team Leader

FIDELITONE
12.2022 - 02.2025

Dispatcher

FIDELITONE
05.2021 - 12.2022

High School Diploma -

Forest Park High School

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Valerie McVay