Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

VANESSA HERNANDEZ

Marion,VA

Summary

Adaptable and multi-skilled professional with a strong foundation across various industries. Known for excellent communication, problem-solving, and interpersonal skills, with a proven ability to connect with people, resolve issues efficiently, and stay calm under pressure. Tech-savvy and quick to learn new systems, with a flexible, team-oriented mindset. Brings a unique blend of hands-on experience, empathy, and enthusiasm to every interaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Program Manager

Right at School
08.2023 - 07.2025
  • Organized, communicated, and evaluated weekly activities, including field trips
  • Planned, organized, reviewed and coordinated the activities and programs of a residential youth camp program
  • Recruit and enroll students into the program
  • Work and communicate well with parents and community
  • Implement student discipline in coordination with site administration
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.

Cashier/ Key Holder

Thrifty Bargain
10.2024 - 04.2025
  • Greet customers warmly and provide friendly service
  • Scan and bag items accurately
  • Process payments efficiently and accurately
  • Handle cash, credit cards and other payment methods
  • Issue receipts, refunds, and credits
  • Answer customer questions and provide information
  • Help customers find items or resolve issues
  • Handle customer complaints professionally
  • Maintain a clean and organized checkout area

Learning Coach

Elevo
12.2022 - 07.2023
  • Helping students with assignments and homework, such as reading, writing and math
  • Observe play activities to identify positive behaviors and areas in need of improvement
  • Implementing behavioral redirection when appropriate
  • Keep notes of behavior issues, food served and medications administered to children
  • Liaison between parents, students, and schools resulting in improved behavior habits for troubled students
  • Interacting with children to provide guidance, emotional support, and motivation to complete tasks
  • Ensuring that all school rules, policies, and guidelines are adhered to in the classroom
  • Meet the personal, social and emotional needs of individual children

Retail Salesperson

VTown Farms
08.2021 - 03.2023
  • Utilize knowledge of products to drive sales, interfaced with many customers on a daily basis, and consistently exceeding quotas
  • Building relationships with clients across various backgrounds, serving as a healthcare advocate for our products, and providing empathy and compassion for customers to determine appropriate strains and dosage levels
  • Check guests' photo identification for validity and age requirements
  • Creating an inviting environment for customers by maintaining store organization and cleanliness
  • Responsible for checking people in, answering calls and directing guests on where to go

Mobile Expert/ Key Holder

T-Mobile
03.2020 - 08.2021
  • Recommended merchandise to suit customer budget and preferences
  • Captured consistent customer sales with friendly, knowledgeable support
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance
  • Managed store opening and closing procedures, including counting and balancing drawers and arming alarm systems
  • Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities

Retail Salesperson

Marketsource/Target Tech
06.2019 - 03.2020
  • Drove sales by quickly and successfully building rapport with wide range of customers
  • Maintained customer loyalty with consistent and high-quality service
  • Organized and faced merchandise on shelves and in displays
  • De-escalated challenging customers with diplomacy and in-depth knowledge
  • Listened to customers needs and delivered appropriate solutions based on customer-first approach to interactions
  • Explained promotions and special offers to customers

Education

Some College (No Degree) -

Chabot College
Hayward, CA

Skills

  • Customer service
  • Cleaning and sanitizing
  • Cash handling
  • Teamwork
  • Problem-solving
  • Communication
  • Adaptability
  • Time management

Certification

  • First Aid/ CPR
  • Paraprofessional

LANGUAGES

Spanish | Conversational

Timeline

Cashier/ Key Holder

Thrifty Bargain
10.2024 - 04.2025

Program Manager

Right at School
08.2023 - 07.2025

Learning Coach

Elevo
12.2022 - 07.2023

Retail Salesperson

VTown Farms
08.2021 - 03.2023

Mobile Expert/ Key Holder

T-Mobile
03.2020 - 08.2021

Retail Salesperson

Marketsource/Target Tech
06.2019 - 03.2020

Some College (No Degree) -

Chabot College

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VANESSA HERNANDEZ