Vanessa Love
Williamsburg
Summary
Professional leader with proven experience in district management. Skilled in driving team collaboration, optimizing operations, and ensuring high standards. Adept at adapting to changing needs and delivering impactful results. Known for reliability, strategic thinking, and strong communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
District Supervisor
Atlas Credit Company, Inc.
01.2021 - 01.2024
- Supervise, train and audit 10 branches with a total of 20 employees in banking and lending.
- Demonstrate ability to identify and resolve issues quickly and efficiently while maintaining a high level of customer service.
- Conduct monthly audits for 10 branches to ensure they are in state regulation with the loan process.
- Hire, coach and train managers to properly maintain branches as well as collection do’s and don'ts to stay regulated with FDCPA Guidelines.
- Travel quarterly to home office in Tyler, TX for supervisor meetings.
Talent Development Specialist
PRA GROUP
05.2018 - 02.2020
- Provide New Hires to the company with training and understanding of the job. Provide training materials to new hires to assist in developing the skills and knowledge of the job.
- Provide uptraining to tenure representatives to ensure they are maintaining the knowledge and skills provided to them during their initial new hire training.
Operations Manager
PRA GROUP
01.2012 - 05.2018
- Maintain a team of 14+ call center representatives. Hiring, training, and coaching the team as they provide support to customers.
- Answering representatives' questions as well as guiding the reps through difficult calls and diffusing angry customer situations.
- Monitoring representatives calls and providing feedback to ensure call quality.
- Provide Coaching and Counseling to representatives based on attendance and performance.
Account Manager
PRA GROUP
07.2008 - 01.2012
- Inbound/Outbound calls made and received to resolve customers past due debt.
- Overcome customer objections and negotiate payments for the customers to help with outstanding debt.
- Provide customer's with benefits of paying their outstanding debts.
Education
Associates of Arts -
University of Phoenix
05.2013
Certified Medical Assistant - undefined
Medical Careers Institute
06.2003
Skills
- Communication skills
- Typing
- Inside sales
- Sales
- Computer skills
- Microsoft Office
- Recruiting
- Account Management
- Business Development
- Organizational skills
- Windows
- Account management
Certification
- Certified Medical Assistant
- June 2003 to Present
Timeline
District Supervisor
Atlas Credit Company, Inc.
01.2021 - 01.2024
Talent Development Specialist
PRA GROUP
05.2018 - 02.2020
Operations Manager
PRA GROUP
01.2012 - 05.2018
Account Manager
PRA GROUP
07.2008 - 01.2012
Certified Medical Assistant - undefined
Medical Careers Institute
Associates of Arts -
University of Phoenix