Vanessa McTeer
Portsmouth
Summary
I am a proficient auto underwriter known for exceptional customer service and risk assessment skills. I focus on ensuring compliance in underwriting, supporting policyholders and meeting team goals.
Overview
23
23
years of professional experience
Work History
Auto Underwriter
GEICO
Virginia Beach, VA
05.2018 - Current
- Evaluated insurance applications for risk assessment and underwriting decisions.
- Analyzed data to determine policy eligibility and pricing accuracy.
- Streamlined underwriting processes, reducing turnaround time for policy issuance.
- Mentored junior underwriters on best practices in risk evaluation and decision-making.
- Reduced claims costs with thorough investigations into suspicious applications, identifying potential fraud or misrepresentation.
- Adhered to strict regulatory guidelines while underwriting policies, ensuring full compliance with state and federal laws.
- Consistently met monthly quotas by carefully prioritizing tasks and managing time effectively.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Collaborated with agents to gather additional information and resolve discrepancies.
RV Underwriting
GEICO
Virginia Beach, VA
03.2009 - 05.2018
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assessed risks for insuring recreational vehicles.
- Analyzed factors such as vehicle age, type, and usage to determine necessary coverage and pricing.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
RV Customer Service
GEICO
Virginia Beach, VA
04.2007 - 03.2009
- Worked effectively in fast-paced environments.
- Worked well in a team setting.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with policy changes.
- Discussed and resolved billing issues.
Auto Customer Service
GEICO
Virginia Beach, VA
08.2003 - 04.2007
- Assisted customers with questions and concerns on auto policies.
- Coverage counseled customers on best coverages to suit their needs.
- Processed policy changes.
- Resolved billing issues.
Education
Bachelor of Science - Social Work
Norfolk State Univeristy
Norfolk, VA12-2006
Skills
- Policy analysis
- Teamwork
- Customer service
- Problem-solving abilities
- Active listening
- Effective communication
- Application review
Timeline
Auto Underwriter
GEICO
05.2018 - Current
RV Underwriting
GEICO
03.2009 - 05.2018
RV Customer Service
GEICO
04.2007 - 03.2009
Auto Customer Service
GEICO
08.2003 - 04.2007
Bachelor of Science - Social Work
Norfolk State Univeristy