Vanessa Monterroso Bonilla
Alexandria
Summary
Earned employee of the month, as well as I was knowing as the kid whisper because of my positive energy and attitude and the way I connect with the kids and familes. I take pride in helping others, and making sure our guest have an amazing and fulfilling experience while maintaining a safe and fun environment while working as a party host and a floor associate. My strong communication and customer service helps me build good relationships with customers and work well with my team!
Overview
2
2
years of professional experience
Work History
Party Host, Guest Services/ Floor Associate
Hyperkidz
Alexandria, VA
10.2024 - Current
- Coordinated party activities, ensuring smooth transitions between events and maintaining guest engagement.
- Managed event setup and breakdown, optimizing space for maximum enjoyment and safety.
- Facilitated communication with parents regarding schedules, expectations, and special requests.
- Developed themed decorations and activities tailored to diverse age groups, enhancing overall experience.
- Trained junior staff on operational procedures and customer service excellence during events.
- Implemented feedback mechanisms to gather guest insights, contributing to continuous improvement of services.
- Organized supply inventories, guaranteeing availability of necessary materials for seamless event execution.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Planned parties according to customer specifications.
- Decorated and set tables in accordance with party themes and age groups.
Guest Services Cashier
Rudy’s Top Golf
Alexandria, VA
08.2024 - 10.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization of front desk area.
- Collaborated with team members to enhance guest experience during peak hours.
Education
High School Diploma -
Alexandria City High School
Alexandria, VACriminal Justice
Northern Virginia Community College
Annandale, VASkills
- Team player attitude
- Effective multitasking
- Teamwork and collaboration
- Party scheduling
- Customer service
- Engaging personality
- Resourceful thinking
- Decorating
- Public speaking confidence
- Exceptional communication
- Language fluency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Party Host, Guest Services/ Floor Associate
Hyperkidz
10.2024 - Current
Guest Services Cashier
Rudy’s Top Golf
08.2024 - 10.2024
High School Diploma -
Alexandria City High School
Criminal Justice
Northern Virginia Community College