Velva M Battle
3720 Sugar Creek Cir
Summary
Dynamic healthcare professional with extensive experience at Hampton Roads Community Health Center, excelling in referral coordination and caseload management. Proven ability to enhance workflows and foster strong provider relationships. Skilled in HIPAA compliance and insurance verification, demonstrating exceptional problem-solving and communication skills to ensure optimal patient care.
Knowledgeable Referral Coodinator with solid background in managing referral coordination processes. Successfully streamlined workflow operations and enhanced communication between departments. Demonstrated expertise in problem-solving and attention to detail.
Overview
5
5
years of professional experience
Work History
Lead Referral Coordinator
Hampton Roads Community Health Center
05.2023 - Current
- Maintained a comprehensive database of provider information, ensuring accessibility and accuracy for all team members.
- Enhanced referral process efficiency by streamlining workflows and improving communication between departments.
- Resolved complex referral issues promptly, minimizing disruptions in patient care and maintaining positive relationships with providers.
- Collaborated with healthcare providers to establish strong working relationships, promoting seamless referral coordination.
- Managed a team of referral coordinators, providing guidance and support for optimal performance and professional growth.
Patient Access Representative
Chesapeake Regional Hospital
11.2021 - 04.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Verified patient insurance eligibility and entered patient information into system.
- Obtained insurance information for services rendered
Customer Service Representative
Maximus Call Center
05.2020 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Answered calls for New Hampshire Unemployment referencing claim issues
Education
Certificate of Technical Studies - Certified Medical Administrative Assistant
Tidewater Community College
Portsmouth, VA07-2020
General Studies
Kecoughtan High School
Hampton, VA08-1984
Skills
- Pre-authorizations
- Notetaking and documentation
- HIPAA regulations
- Caseload management
- Physician authorizations
- Insurance verification
- Medical terminology
- Data entry proficiency
- Multi-line telephone operation
- Medical terminology knowledge
- Referral wait list management
- Referral tracking
Timeline
Lead Referral Coordinator
Hampton Roads Community Health Center
05.2023 - Current
Patient Access Representative
Chesapeake Regional Hospital
11.2021 - 04.2023
Customer Service Representative
Maximus Call Center
05.2020 - 11.2021
Certificate of Technical Studies - Certified Medical Administrative Assistant
Tidewater Community College
General Studies
Kecoughtan High School
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