Veronica Betancourt
Alexandria
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in various settings. Known for strong focus to detail and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server
Ted's Bulletin
10.2024 - Current
- Delivered exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Trained and mentored new staff on menu offerings, service standards, and operational procedures.
- Collaborated with kitchen staff to streamline communication and improve order turnaround times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sales Associate
Casper
03.2022 - 06.2023
- Enhanced customer satisfaction and consistently exceeded monthly KPIs by 15% by utilizing comprehensive product knowledge and effective sales strategies.
- Cultivated a loyal customer base through building strong relationships, following up on previous sales, and addressing customer concerns with urgency and professionalism.
- Collaborated with team to improve in-store experience, focusing on visual merchandising and efficient inventory management.
- Assisted customers in product selection, demonstrating strong knowledge of mattress features and benefits.
Stylist
Banana Republic
10.2020 - 01.2022
- Demonstrated exceptional accuracy and attention to detail when processing large, complex transactions, including high-dollar purchases, exchanges, and returns, ensuring customer satisfaction and minimizing errors.
- Collaborated with management and marketing teams to plan and execute successful rebranding events, including visual merchandising, product launches, and customer engagement activities, resulting in increased foot traffic and sales.
- Maintained up-to-date knowledge of fashion trends, tools, and industry best practices for optimal styling results.
- Trained junior stylists on product knowledge and customer engagement techniques.
Education
Associate of Science - Political Science
Northern Virginia Community College
Alexandria, VA06-2028
Skills
- Microsoft Office and Google Suite
- Salesforce
- Skilled in HTML, CSS, and JavaScript
- Record-keeping proficiency
- Guest engagement
- Effective sales strategies
- Multitasking and organization
- Customer engagement
LANGUAGES
English - Fluent
Spanish - Fluent
Portuguese - Intermediate
Timeline
Server
Ted's Bulletin
10.2024 - Current
Sales Associate
Casper
03.2022 - 06.2023
Stylist
Banana Republic
10.2020 - 01.2022
Associate of Science - Political Science
Northern Virginia Community College