Veronica Boyd
Glen Allen,VA
Summary
Dynamic and results-driven professional with a proven track record at Petsmart in inventory management and team development. Skilled in inventory audits and customer relationship management, I effectively implemented policies that ensured optimal stock levels, enhancing customer satisfaction and operational efficiency. Recognized for my initiative and decision-making abilities in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Merchandising & Inventory Manager
Petsmart
05.2001 - Current
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Monitored inventory levels to confirm compliance with company policy.
- Analyzed inventory data to identify and address stock discrepancies.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Implemented policies and procedures for inventory management.
- Developed and maintained knowledgeable and productive team of employees.
- Oversaw all merchandising standards of the store which included executing monthly planograms, promotional locations & pricing of store
Customer Service Supervisor
Service Merchandise
09.1999 - 04.2001
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored front areas so that questions could be promptly addressed.
Office Assistant
Southern States
05.2000 - 01.2001
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Input credit card applications over the phone from retail stores
Education
Marketing
J Sargeant Reynolds Community College
Richmond,VAHigh School Diploma -
Hermitage High School
Richmond, VA06.1999
Skills
- Merchandising
- Inventory audits
- Initiative and Self-motivation
- Customer relationship management
- Highly dependable
- Attention to detail
Timeline
Merchandising & Inventory Manager
Petsmart
05.2001 - Current
Office Assistant
Southern States
05.2000 - 01.2001
Customer Service Supervisor
Service Merchandise
09.1999 - 04.2001
Marketing
J Sargeant Reynolds Community College
High School Diploma -
Hermitage High School
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