Veronica Lebron
Newport News,Virginia
Summary
Dynamic retail professional with a proven track record at T-Mobile, excelling in customer service and retail operations. Recognized for exceeding sales goals and enhancing team performance through effective coaching. Strong problem-solving abilities complemented by exceptional multi-tasking skills, driving operational efficiency and fostering a collaborative work environment.
Overview
24
24
years of professional experience
Work History
Retail Store Manager
T-Mobile
Gloucester, Virginia
03.2014 - Current
- Assisted in managing daily store operations and maintaining inventory accuracy.
- Supported team in delivering exceptional customer service experiences.
- Collaborated with staff to ensure adherence to safety protocols and procedures.
- Learned effective merchandising techniques to enhance product visibility and sales.
- Engaged customers through product knowledge to drive sales initiatives.
- Participated in training sessions to develop skills in cash handling and register operation.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Office Manager
Atlantic Medical Imaging
01.2002 - 02.2014
- Coordinated office operations, ensuring efficiency in daily activities and communication among departments.
- Managed scheduling for executive team, optimizing time management and resource allocation.
- Developed and implemented office procedures, improving workflow and productivity across teams.
- Trained new staff on operational procedures, fostering a collaborative work environment.
- Monitored compliance with health and safety regulations, promoting a safe working environment for all staff.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
High School Diploma -
James Madison High School
06.1988
Skills
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Retail Store Manager
T-Mobile
03.2014 - Current
Office Manager
Atlantic Medical Imaging
01.2002 - 02.2014
High School Diploma -
James Madison High School
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