Veronica (Ronni) Fisher
Colonial Heights
Summary
Customer-oriented Store Manager experienced in retail operations and team leadership. Achieved operational efficiency and profitability through effective recruitment, training, and performance management. Focused on maximizing resource utilization to support scalable operations and enhance customer satisfaction.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
Dollar General
South Chesterfield
09.2024 - Current
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Implemented promotional displays to increase product visibility and drive sales.
- Developed strategies to maximize sales and profitability.
- Trained and supervised team members in customer service techniques.
- Led team meetings to discuss store performance and employee goals.
- Resolved customer complaints quickly to maintain satisfaction and loyalty.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to boost product awareness and engagement.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored inventory levels and placed orders to restock shelves.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw cash handling procedures during transactions and end-of-day reconciliations.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to meet operational performance targets and sales objectives.
- Updated store signage to improve customer navigation.
- Performed regular price checks to ensure competitive pricing.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Delegated work to staff, setting priorities and goals.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Organized promotional events to boost product awareness and engagement.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Science - Business Administration And Management
Florida Institute of Technology
Melbourne, FL 08.1986 - 05.1990
Melbourne High School
Melbourne , FLSkills
- Inventory management
- Merchandise planning
- Sales strategy
- Sales expertise
- Customer relations
- Visual merchandising
- Store operations oversight
- Service management
- Budget control
- Inventory control
- Loss prevention procedures
- Employee supervision
- Employee training
- Team leadership
- Team development
- Employee scheduling
- Team building
- Performance analysis
- Strategic planning
- Policies and procedures
- Marketing and promotions
- Time management
- Conflict resolution
- Effective communication
- Problem solving
- Goal setting
- Friendly and positive
- Customer service
- Bank and safe deposits
- Bank and safe deposits
Timeline
Store Manager
Dollar General
09.2024 - Current
Bachelor of Science - Business Administration And Management
Florida Institute of Technology
08.1986 - 05.1990
Melbourne High School