Vicki Imler
Stuarts Draft
Summary
Dynamic and results-driven professional with extensive experience as a Store Manager at Walgreen's Pharmacy. Proven expertise in customer service and operational improvement, successfully enhancing sales while minimizing shrinkage. Adept at staff scheduling and fostering a performance-oriented culture, ensuring compliance and driving team success in fast-paced environments.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreen's Pharmacy
Stuarts Draft
10.2014 - 03.2025
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
District Manager
Sheetz
Altoona
10.1988 - 10.2011
- Worked with direct reports to develop and implement action plans, improving operating results.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Identified and developed top talent to promote performance-oriented culture.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
Education
Bachelor of Science - Organizational Leadership
Easter Mennonite University
Harrisonburg, VA12-2014
Skills
- Customer service
- Cash handling
- Staff scheduling
- Inventory management
- Visual merchandising
- Operational improvement
- Effective communication
- Store operations
- File organization
- Operational compliance
- Time management
Certification
- PTCB certified
- Virginia Licensed Pharmacy Technician
Timeline
Store Manager
Walgreen's Pharmacy
10.2014 - 03.2025
District Manager
Sheetz
10.1988 - 10.2011
Bachelor of Science - Organizational Leadership
Easter Mennonite University
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