Vicki Thomas
South Boston
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
18
18
years of professional experience
Work History
Server/Bartender/Hostess
Olive Garden
2020.01 - Current
- Delivered exceptional customer service in a fast-paced environment
- Certified in alcohol service, averaging 22–32% tips
Front Desk Hotel Clerk
2012.01 - 2013.01
- Managed guest check-ins and provided concierge services
Server
Red Lobster
2008.01 - 2010.01
- Excellent serving skills with a seafood expertise certificate
Education
Garner Senior High
Garner, NCSkills
- Customer service
- Alcohol service
- Menu knowledge
- Table management
- Food safety
- Cash handling
- Order processing
- Effective communication
- Problem solving
- Time management
- Crisis management
- Team collaboration
- Menu item recommendation
- Sales expertise
- Order accuracy
- Point of sale operation
- Team member support
- Strong work ethic
Timeline
Server/Bartender/Hostess
Olive Garden
2020.01 - Current
Front Desk Hotel Clerk
2012.01 - 2013.01
Server
Red Lobster
2008.01 - 2010.01
Garner Senior High